Customer Excellence Manager

b3 jobs
Home Counties / South East
£65,000 - £90,000
20 Jul 2017
19 Aug 2017
Business Sector
Food Manufacturing
Contract Type

Customer Excellence Manager

Job ref: 61190 | £65,000 - £90,000 + benefits | Home Counties / South East

The company

This is a fantastic opportunity to work for a well-known international food business which employs over 40,000 people throughout the UK.

The job

The Customer Excellence Manager is responsible for managing the company’s relationship with its customers and ensuring that the business provides excellent customer service.

The role will be responsible for overseeing the day to day customer satisfaction and recovery programs as well as identifying and executing strategic projects to step-change customer experience through the end-to-end journey.

Day to day management of the department resides with 3-4 direct reports who are responsible to track and report current satisfaction, derive insights and support you in the execution. 

This is an exciting opportunity to take on a key talent development role within the business and offers the potential for future opportunities within other markets within a 2-3 year timeframe.

Your experience

You will have a positive outlook, strong collaborative skills, a customer-focussed approach and sound business knowledge. You will possess solid operational experience of implementing customer relationship / experience strategy and changes within retailer, restaurant or closely related sector. You will also ideally be educated to a degree level.

More details

The Customer Excellence Manager job is based in the Home Counties / South East region and is paying £65,000 - £90,000 according to individual skills and previous experience. The business offers excellent optional benefits including dental cover, company pension, childcare vouchers, cycle to work scheme, discounted gym membership, medical insurance and many more!

How to apply

If this really sounds like you and you want to be considered for the Customer Excellence Manager job, please click the Apply button.

Or, alternatively you can apply directly for this job by emailing me, Giverny Medhurst, quoting job reference 61190.

What happens next

After applying for jobs, we will call you for a confidential chat to discuss the full job details and your requirements within 24 hours on the assumption your credentials fit the requirements for the role.

b3 jobs is a professional, friendly and progressive food recruitment consultancy established in 2000 dedicated to the food manufacturing industry. We are a market leader for permanent jobs within food and drink manufacturing throughout the UK.  All of our consultants have considerable experience in recruitment so you can be confident that they will have your best interests at heart when finding the perfect job for you.

We deal with food jobs covering product development / NPD, quality assurance / QA, technical, process, production, operations, planning, supply, sales, account management, engineering, microbiology, food technology, specifications, marketing, logistics, purchasing, hygiene and auditing.  We cover all job levels including Managers, Technologists, Technicians, Managers, Team Leaders, Managers and Directors.

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