Customer Service Manager
A leading FMCG Food business based in the West London region recruiting for a Customer Service Manager to join their team.
Analyse and review complaints and service reports, identifying trends and developing plans for improvement, including implementation where appropriate
Provide information and reports to the business to highlight issues affecting service
Build and maintain relationships with key customers and vital internal contacts - monthly service meetings and site visits
Responsible for offshore SOP function
Working alongside the SOP Manager to continually review service levels and identify ways to improve processes, systems and service
Manage resources (people, systems, processes) effectively to ensure budget is achieved and appropriate cover in the department at all time
Promote a culture of excellent customer service and continuous development to achieve the group aim of delivering exceptional customer service
Ensure your team has up to date knowledge about products, brands and customer ranges to allow the provision of accurate information to customers
Lead and contribute to projects affected or driven by CSD or SOP
A passion for delivering great customer service
Experience fostering a culture of customer and client focus
Experience of managing and developing teams
Wide range of experience within the FMCG sector preferably within food manufacturing.
Previous experience of using and transitioning ERP systems, specifically with Microsoft AX (Not essential but beneficial to have)
Highly analytical and problem solving mentality
Experience building strong working relationships both internally and with external partners
You will be a highly effective communicator who is comfortable presenting at all levels within the business.