Customer Service Manager

London (West), London (Greater)
19 Jul 2017
19 Aug 2017
Business Sector
Food Manufacturing
Contract Type

The organisation

A leading FMCG Food business based in the West London region recruiting for a Customer Service Manager to join their team.

The Role

Analyse and review complaints and service reports, identifying trends and developing plans for improvement, including implementation where appropriate

Provide information and reports to the business to highlight issues affecting service

Build and maintain relationships with key customers and vital internal contacts - monthly service meetings and site visits

Responsible for offshore SOP function

Working alongside the SOP Manager to continually review service levels and identify ways to improve processes, systems and service

Manage resources (people, systems, processes) effectively to ensure budget is achieved and appropriate cover in the department at all time

Promote a culture of excellent customer service and continuous development to achieve the group aim of delivering exceptional customer service

Ensure your team has up to date knowledge about products, brands and customer ranges to allow the provision of accurate information to customers

Lead and contribute to projects affected or driven by CSD or SOP

The candidate

A passion for delivering great customer service

Experience fostering a culture of customer and client focus

Experience of managing and developing teams

Wide range of experience within the FMCG sector preferably within food manufacturing.

Previous experience of using and transitioning ERP systems, specifically with Microsoft AX (Not essential but beneficial to have)

Highly analytical and problem solving mentality

Experience building strong working relationships both internally and with external partners

You will be a highly effective communicator who is comfortable presenting at all levels within the business.

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