Key Customer Quality Account Manager, Leeds
We are currently looking to recruit a Key Customer Quality Account Manager to work from our Head Office Function in Leeds. Acting as the main point of contact for a specific key account, you will be responsible for all technical related activities. Within this high profile role, the job holder will build strong technical relationships with the customer to develop joint technical business plans and strategies, supporting the relevant Arla commercial team in providing a full technical service which satisfies customer needs.
You will be responsible for developing, managing and supporting the business groups and dairies in meeting customer demands and requirements. Liaising with customers in relation to reporting, investigating issues, complaints queries and coordination of customer audits in order to support and enhance customer satisfaction.
Following the development of and interpretation of appropriate legislation and customer standards you will both participate and manage QEHS related projects, sharing specialist knowledge in order to deliver continuous improvement. Providing risk assessment and crises management support when appropriate, you will contribute to the resolution of issues, carrying out internal audits, ensuring all customers technical
queries and problems are answered and resolved to enable a permanent and satisfactory solution.
Acting as the key technical consultant in all projects and technical aspects associated with the respective account to ensure that food safety, quality and legality are met, you will monitor and trend all relevant customer complaint data, benchmarking consistency panel results and agree continuous improvement plans to reduce CPMU, incidents, product withdrawals and improve product performance. You will provide relevant reports to the customer, sites and business group management as applicable.
To fully understand and communicate all relevant UK legislative and customer technical requirements and customer codes of practice to all relevant Arla and sub- contractor sites in both UK and overseas, you will be fully conversant and familiar with factory and supply chain processes and procedures for products within your area of responsibility.
You will also support and contribute to decisions on potential food safety, legal and food quality issues which could result in product withdrawals and or public recalls from a customer perspective. This may include decisions on the release, quarantining or the rejection of a product due to non-conformances or issues with the product.
To be successful in this role you will be educated to at least degree level in a food science or related discipline with significant experience of working in a technical/operational role either in food manufacturing or with a retailer. Experience of working within a dairy environment would be advantageous. You will have technical experience of working with key retailers and you must have sound knowledge of food manufacturing and processing techniques along with legal labelling and artwork training approved by CCFRA / LFRA.
You will be self-motivated, tenacious and passionate about delivering excellent customer service. With strong technical auditing skills, you will have knowledge of quality management systems and laboratory methods along with retailer internet based specifications systems. Excellent IT skills are a must.
In return you can expect a competitive salary and benefits package and the opportunity to work for a forward thinking, global organisation.