Customer Service Supervisor

DR Newitt
£28,000 - £35,000 - DOE
14 Sep 2017
14 Oct 2017
Business Sector
Food Manufacturing
Contract Type

Our Client is a successful chilled food manufacturer supplying into retailers, food service and major airlines across the UK and are looking for an experienced Customer Service Supervisor to join their team.

What’s on offer –

  • Salary – circa £28,000 - £35,000 Depending on experience
  • Monday to Friday
  • Normal office hours

The Role & responsibilities –

  • General supervision of a customer service team of 4
  • To provide help and advice to customers using the business products and services by communicating courteously by phone, email and face to face
  • To handle all customer complaints and major incidents and to develop procedures to effectively log these
  • To analyse statistics and other data to regularly asses the level of customer service the business is providing, and to then compile reports containing findings and solutions
  • To work closely with customers and other members of staff so that customer service is continuously improved
  • To be involved in the training, recruitment and appraisals of staff in order to keep a high standard of customer service
  • To be knowledgeable of the business’s customers and the industry they are in keeping up to date with changes

The candidate –

  • To have some experience working with or managing a successful customer service team ideally within a food manufacturing business
  • IT literate and analytical in approach Customer Services
  • Excellent verbal and written communication skills
  • Direct key Customer account responsibility 
  • good personal presentation, especially when working with customers face-to-face

If you would like to apply for this opportunity then a please send me your most recent up to date CV to or if you would like to discuss the location and the role in more detail then please call Kieran Hyde on 0161 833 0181, Mon - Thurs 8.45am till 6pm and Fri 8.45pm till 5.30pm.

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