Customer Service Manager
Customer Service Manager
Job ref: 61459 | Competitive salary | South West / South Coast UK
This well-established, privately owned company are experts within their sector in both manufacturing and creative NPD and produce one of the country’s leading brands. They strive to remain true to their core values of quality, respect, provenance, service and design.
Your role as Customer Service Manager is to act as the primary link between operations, the customer and the sales team to maximise supply performance and ensure effective communication within the organisation about all aspects relating to customer supply.
You will be responsible for order entry, ensuring accurate invoicing to the customer, order progress tracking, variation reporting to customer and sales team, liaising with multiple departments to ensure accurate information flow, communication of OTIF performance and oversee staff development of the customer service team.
You will have a positive outlook, strong collaborative skills, a customer-focussed approach and sound business knowledge. You will possess solid customer facing, supply chain related experience, ideally within a food manufacturing / FMCG environment, be IT literate and possess strong communication skills both verbal and written. A degree in a business-related discipline is an advantage, although not essential.
The Customer Service Manager job is based in the South West / South Coast UK region and is paying a competitive salary.
How to apply
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Or, alternatively you can apply directly for this job, by emailing me, Suzy Standen-Payne, firstname.lastname@example.org quoting job reference 61459.
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b3 jobs is a professional, friendly and progressive food recruitment consultancy established in 2000 dedicated to the food manufacturing industry. We are a market leader for permanent jobs within food and drink manufacturing throughout the UK. All of our consultants have considerable experience in recruitment so you can be confident that they will have your best interests at heart when finding the perfect job for you.
We deal with food jobs covering product development / NPD, quality assurance / QA, technical, process, production, operations, planning, supply, sales, account management, engineering, microbiology, food technology, specifications, marketing, logistics, purchasing, hygiene and auditing. We cover all job levels including Managers, Technologists, Technicians, Managers, Team Leaders, Managers and Directors.