Logistics Manager

Mindful Chef
London, Various
Up to £35k per annum + benefits
25 Mar 2018
25 Apr 2018
Logistics, Operations
Business Sector
Food Manufacturing
Contract Type

Mindful Chef is a fast growing healthy food delivery business. In the last two years we have delivered over 1,000,000 meals and are a proud nutrition partner to the English Institute of Sport, feeding many of Britain’s top athletes in the build up to Tokyo 2020.  Each weekend we make over 5,000 deliveries using a fleet of 25 vehicles and several national courier companies - we are looking for a bright, analytical thinker to join our team and run this process to decrease delivery error rates and improve customer experience.

Please note that this role runs Friday - Monday (with a late finish on Monday).   Friday will be based at SW18 1FZ.  Saturday, Sunday and Monday will be based at EN8 7LY.

Responsibility for all weekly deliveries:

  • Plan and optimise our delivery routes using our in house routing software.
  • Continual recruitment, training and management of our team of 30 drivers.
  • Work closely with our Production Manager to ensure boxes are packed in the correct order for efficient dispatch.
  • Manage the dispatch process, meeting drivers, ensuring they have the correct boxes on board and are all set for their routes.
  • Be the first point of contact for the Customer Services team on Sunday and Monday for all queries related to delivery.
  • Manage the return of all packaging for reuse or recycling - both when collected by our own fleet or via nationwide courier.
  • Work closely with Production to ensure we are using the best packaging solution to transport fresh produce to the customer.
  • Drive continual technology improvement to improve the customer experience.
  • Conduct invoice reconciliation and management to ensure timely payment for the delivery services that we have received
  • Report on performance of the delivery fleet on a weekly basis and work with drivers to ensure processes and systems are in place to hit key performance targets.
  • Ensure we always have back up processes in place to solve delivery problems as they occur
  • When replacement boxes are needed, you will oversee the printing of labels, production of replacement boxes by our co-packers and dispatch.

In addition, the employee is expected to:

  • Take pride in improving our product quality and respond promptly to any quality complaints
  • Understand and observe the HACCP across the production process.
  • Build strong commercial relationships with our logistics partners, including our co-packers and external courier firms
  • Inspire the drivers to care about our customers, brand and product.
  • Embrace change and adapt quickly to business priorities

This role is a key position in our fast growing company and this is reflected in competitive salary and great benefits.

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