Graduate Technical Coordinator

Expiring today

Location
Nottinghamshire (GB)
Salary
£22,000-£30,000
Posted
20 Apr 2018
Closes
27 Apr 2018
Ref
FMW17970
Business Sector
Food Manufacturing
Contract Type
Permanent

Graduate Technical Coordinator

Nottingham    

£22,000-£30,000

A truly dynamic and forward thinking innovative business, our client has a new and exciting opportunity for a Graduate Technical Coordinator. The business supplies a diverse array of high quality products across ambient, chilled and frozen food categories to leading UK retailer and food services businesses.

Key Accountabilities:

  • Be the first point of technical contact for the customers.
  • Ensuring effective and timely resolution to escalated customer complaints across all aspects of the business, having significant impact on businesses performance and reputation.
  • Maintaining records of communication with all suppliers and customers technical teams.
  • Insuring complaint investigations are thorough, logged and documented.
  • Analysing complaint data for emerging trends and act on key causes of issues, generate weekly report to board team.
  • Dealing with any customer complaint investigations or product issues, respond and drive actions to ensure 100% customer satisfaction is achieved and maintained.
  • Maintain Food Tech reference material
  • To maintain and update customers current  specifications on web based retail specification systems including all supporting documentation and the preparation of additional documentation

Person Specification

  • Educated to degree level or above, with previous experience in a food-related role.
  • Strong attention to detail with a customer service focused approach.
  • Food safety knowledge 
  • Products specification writing would be an advantage
  • Must be an excellent communicator both verbal and written.
  • Numerate, literate, with intermediate or above IT skills (Word, Excel).

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