Contract Manager

Recruiter
Mitie
Location
Manchester, Greater Manchester
Salary
Competitve
Posted
20 Jun 2018
Closes
20 Jul 2018
Business Sector
Food Manufacturing
Contract Type
Permanent

Contract Manager

Job objectives and responsibilities

  • Responsible for achieving and maintaining the client specification as set in contractual requirements across sites
  • Daily liaison with clients and Line Managers
  • Daily monitoring of high profile areas to ensure readiness at start of business
  • Complete check sheets and issue to staff as appropriate ensuring tasks are completed
  • Good communication with Supervisors and staff to promote a one team attitude
  • Completion of own daily schedule as set
  • Report any maintenance issues to helpdesk
  • Deal with any complaints in a professional and timely manner
  • Set, issue or perform PPCS tasks to complete monthly requirement
  • Compliance with client and Mitie Health and Safety
  • Report accidents and near miss as per company and procedures
  • Maintain and keep up to date Mitie Site pack documentation
  • Staff training and record keeping
  • Submitting accurate wage details to Manager

Main duties

Manage operations – maintain quality of service to customers

  • Weekly auditing of the site
  • Staff training and record keeping
  • Managing and developing relationships other service lines and own team
  • Implementing change as and when requested by the client
  • Leading continuous improvement throughout the contract and site
  • Create and develop effective strategic relationships with key customers.
  • Discussion with customers regarding current and future needs. Inform the customer of other MITIE Group services.
  • Correct invoice values.
  • Accounts department aware of job gains.
  •  understanding of potential failings, and learning’s
  • Maintain and expand customer expectations to meet business objectives
  • Carry out site walks with customers.  building relationships.
  • Identify and negotiate continuous improvements with customers, staff and suppliers.

Manage finance – control resources to achieve quality of service whilst keeping within the budget

  • Allocate budgets for expenditure against contract value and service agreement. Allocate annual budget and agree targets with Senior Account Manager/ Regional Account Manager.
  • Monitor P&L account addressing poorly performing areas of concern..
  • Assist sales with costing, completion of cost estimate sheets and contract start up checklists for new services on site, and complete bench marking for metric database.
  • Ensure any cost changes improve financial position.
  • Liaise with accounts department ensuring correct information is being reported.
  • Assist in cash collection to reduce age of debt.
  • Re-engineer and Contract Review to suit Client needs.
  • Submit annual review proposals.

Manage people – recruit, lead and develop the team

  • Strategically select immediate subordinates using standard company procedures ensuring clear line of succession planning is in place.
  • Ensure appropriate inductions are carried out and development plans are in place.
  • Apply the company’s safety management system in line with MC(D)05.
  • Advise site personnel about employment law, health and safety legislation/ regulations.
  • Appraise performance of immediate subordinates against agreed objectives.
  • Implement training identified through appraisal.
  • Enforce and monitor disciplinary and grievance practices in own branch in accordance with staff handbook and starter form.

Liaise with Trade Unions.

Person Specification

  • Have at least 5 year’s experience of working within a Food Manufacturing environment
  • Previously managed fast paced food hygiene contracts
  • Management experience preferred although training will be given
  • Cleaning experience preferred although training will be given
  • Ability to communicate at all levels
  • Ability to work to set schedules and on own initiative
  • Flexibility essential in workload and possibly hours if needed
  • Work both pro-actively and re-actively
  • Undertake variety of tasks that are within this role, both internal and external
  • knowledge & understanding of health and safety policies
  • Implementation of H&S policies and procedures
  • Needs to represent Mitie values on site by being presentable, approachable and helpful at all times
  • Willing to go the extra mile
  • Analytical, demonstrating attention to detail in all elements of work
  • IT literate
  • Confident in writing and delivering presentations
  • Focussed and able to demonstrate commitment to delivering within timescales
  • Tenacious and determined to achieve team targets
  • Flexible to change allowing business improvement
  • Able to motivate and develop others within the business
  • Able to identify talent for the future
  • Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment;
  • Use all work equipment and personal PPE properly and in accordance with training received;
  • Report any issues or training needs to your  Line manager and /or  via your divisional incident reporting system;

 

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