Head of Customer Services
- Employer
- Mackenzie Jones
- Location
- London (Greater)
- Salary
- up to £65k plus benefits package
- Closing date
- 10 Nov 2018
View more
- Contract Type
- Permanent
- Function
- Operations, Sales & Marketing
- Business Sector
- Food Manufacturing
Job Details
The organisation
A leading FMCG manufacturer seeking to recruit an Head of Customer Services
The Role
You will be responsible for managing a team of Customer Service Managers ensuring best practice and delivering high levels of customer service
Your key responsibilities will include:
- Lead, manage and develop team members
- Customer service queries and issue resolution
- Monitor and report customer service performance (operational, budgetary and service levels)
- Develop and operationalise new Sales & Order Processing process for the business
- Develop process maps and standard operating procedures
- Develop an ongoing programme of planning improvement initiatives and lead implementation including Process Mapping, Process Design, Process flow charts and RACI charts
- KPI dashboard design, construction and maintenance
- Identification and analysis of potential cost savings
The Candidate
Previous experience within Customer Services Management gained within a FMCG business
Previous experience of ERP systems
Effective influencer and motivator
Change management exposure
Strong stakeholder and cross functional management skills
Company
Mackenzie Jones are specialist recruitment consultants, focusing on the FMCG, Consumer Products & Manufacturing sectors. We manage roles based in the UK and internationally, both permanent and interim, from globally recognised organisations to local start-up businesses.
Recruitment is what we do but our real expertise is in connecting people. With established and relevant networks, we bring together talented professionals with a diverse client base in a way that is unrivalled. It is why many of our customers are long standing – they trust us to connect them with highly talented individuals.
And you will enjoy the way we work too. Quite simply, you are centre stage. We actively manage our relationship with you because it means we can help you to recruit more successfully, with less risk, and it allows us to keep building those valuable networks which make all the difference.
- Website
- http://www.mackenziejones.co.uk/
- Telephone
- +44 (0) 121 644 3400
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