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Head of Customer Services

Employer
Mackenzie Jones
Location
London (Greater)
Salary
up to £65k plus benefits package
Closing date
10 Nov 2018

View more

Contract Type
Permanent
Function
Operations, Sales & Marketing
Business Sector
Food Manufacturing

Job Details

The organisation

A leading FMCG manufacturer seeking to recruit an Head of Customer Services

The Role

You will be responsible for managing a team of Customer Service Managers ensuring best practice and delivering high levels of customer service

Your key responsibilities will include:

  • Lead, manage and develop team members
  • Customer service queries and issue resolution
  • Monitor and report customer service performance (operational, budgetary and service levels)
  • Develop and operationalise new Sales & Order Processing process for the business
  • Develop process maps and standard operating procedures
  • Develop an ongoing programme of planning improvement initiatives and lead implementation including Process Mapping, Process Design, Process flow charts and RACI charts
  • KPI dashboard design, construction and maintenance
  • Identification and analysis of potential cost savings

The Candidate

Previous experience within Customer Services Management gained within a FMCG business

Previous experience of ERP systems

Effective influencer and motivator

Change management exposure

Strong stakeholder and cross functional management skills

Company

Mackenzie Jones are specialist recruitment consultants, focusing on the FMCG, Consumer Products & Manufacturing sectors. We manage roles based in the UK and internationally, both permanent and interim, from globally recognised organisations to local start-up businesses.

Recruitment is what we do but our real expertise is in connecting people. With established and relevant networks, we bring together talented professionals with a diverse client base in a way that is unrivalled. It is why many of our customers are long standing – they trust us to connect them with highly talented individuals.

And you will enjoy the way we work too. Quite simply, you are centre stage.  We actively manage our relationship with you because it means we can help you to recruit more successfully, with less risk, and it allows us to keep building those valuable networks which make all the difference.

Company info
Website
Telephone
+44 (0) 121 644 3400

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