On offer is an opportunity to work for one of the UK's most well known brands in an exciting Supply Chain role that offers long term progression opportunities.

Client Details

My client is one of the leading restaurants businesses with over 400 sites in the UK and also successfully manufacture their well-known food products to the market. They are continually exceeding their customers' expectations and you can find their products in all major retailers globally.



Description

This Supply Chain Coordinator will report directly into the Head of Logistics & Customer Service while coordinating order administration and customer facing activities, managing customer orders, queries and collaborating with the logistics team to ensure that the right customer orders are delivered to the right place at the right time with professional and efficient customer service. Key responsibilities include:

• Receive and process customer orders
• Monitor the logistics of all international orders
• Co-ordinate and maintain order management plans for key customers
• Co-ordinate goods return process if/when applicable
• Handle customer queries and support in the resolution of complaints
• Ensure flawless customer service is delivered to each and every customer at all times
• Ensuring the customer is kept proactively up to date with progress of their order at all times
• Conduct ongoing evaluation of service and SLAs to improve overall efficiency of the supply chain

Profile

The successful candidate will be passionate about food and have a confident demeanour.

• Have a welcoming and encouraging attitude to all clients
• Have an assertive and meticulous attitude to all suppliers
• Possess excellent communication skills
• Have the ability to always deliver a high level of customer services at all times
• Be able to work independently but be a key contributor to a highly efficient team
• Be flexible and adaptable in the approach to clients' needs but still mindful to the company's ways of workings
• Have the necessary commercial maturity, tenacity and energy

Job Offer

• Leading global business
• £28,000 - £30,000 DOE
• Flexible working
• Long term career growth
• Quick progression opportunities