Greencore Group

IT Support Technician

Location
Northampton (will include trav
Salary
Competitive
Posted
20 Nov 2018
Closes
18 Dec 2018
Ref
greencore/TP/281/3282
Contact
Mr Robin Mukerjee
Business Sector
Other Business Sector
Contract Type
Permanent

We are looking to recruit an IT Support Technician based in our site at Northampton. You will be required to promote the availability, performance, security, effective provisioning, installation /configuration, operation and maintenance of assigned infrastructure across the site. 

Package description

Competitive

Main responsibilities
  • Perform regular system monitoring to verifying the integrity and availability of appropriate hardware resources for users
  • Perform regular security and performance monitoring activity, implementing and responding to established alerts, to quickly identify possible intrusions and performance issues
  • Participate, as needed, in incident resolution; including identification, diagnosis and root cause analysis ensuring rapid resolution and minimal impact on services and data integrity.
  • Actively and openly communicate risks, operational problems and incidents accurately ascertaining business impact and escalating where appropriate.
  • Respond to request for support in a timely fashion to meet overall service levels ensure the quality of customer service
  • Follow appropriate controls over configuration and change, maintaining the appropriate level of documentation, to ensure adherence to common process and reference resources are created to describe solution and system changes
  • Identifying gaps in services and highlighting underlying performance, recommending solutions where known, to contribute to the improvement of services
Ideal candidate
  • A demonstrated aptitude and interest in IT developed in an IT focused group or organisation
  • Ability to provide an excellent standard of technical support over the phone and in person
  • Good problem solving skills and techniques
  • Ability to switch between tasks and multi task effectively during peak times
  • Experience working within a multi-site organisation or Group
  • Manufacturing, Logistics, or similar industry background preferred.
About the company

Greencore Group plc is a fast growing, international convenience food leader. Headquartered in Ireland, Greencore has operations in the UK and the US serving major retailers and brands in both markets.

It is a leading manufacturer of convenience food products to grocery retailers in the UK and a leading manufacturer of sandwiches, meals kits and salads to CPG, convenience retail and foodservice outlets in the US.

Greencore has a proforma Group revenue of £2.3bn and operates out of 50 locations in the UK, the US and Ireland.

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