IT Support Technician
We are looking to recruit an IT Support Technician based in our site at Northampton. You will be required to promote the availability, performance, security, effective provisioning, installation /configuration, operation and maintenance of assigned infrastructure across the site.Package description
- Perform regular system monitoring to verifying the integrity and availability of appropriate hardware resources for users
- Perform regular security and performance monitoring activity, implementing and responding to established alerts, to quickly identify possible intrusions and performance issues
- Participate, as needed, in incident resolution; including identification, diagnosis and root cause analysis ensuring rapid resolution and minimal impact on services and data integrity.
- Actively and openly communicate risks, operational problems and incidents accurately ascertaining business impact and escalating where appropriate.
- Respond to request for support in a timely fashion to meet overall service levels ensure the quality of customer service
- Follow appropriate controls over configuration and change, maintaining the appropriate level of documentation, to ensure adherence to common process and reference resources are created to describe solution and system changes
- Identifying gaps in services and highlighting underlying performance, recommending solutions where known, to contribute to the improvement of services
- A demonstrated aptitude and interest in IT developed in an IT focused group or organisation
- Ability to provide an excellent standard of technical support over the phone and in person
- Good problem solving skills and techniques
- Ability to switch between tasks and multi task effectively during peak times
- Experience working within a multi-site organisation or Group
- Manufacturing, Logistics, or similar industry background preferred.
Greencore Group plc is a fast growing, international convenience food leader. Headquartered in Ireland, Greencore has operations in the UK and the US serving major retailers and brands in both markets.
It is a leading manufacturer of convenience food products to grocery retailers in the UK and a leading manufacturer of sandwiches, meals kits and salads to CPG, convenience retail and foodservice outlets in the US.
Greencore has a proforma Group revenue of £2.3bn and operates out of 50 locations in the UK, the US and Ireland.