Product Information Advisor
- Employer
- CPA Recruitment - Technical Jobs
- Location
- Berkshire
- Salary
- £18,000-£20,000
- Closing date
- 4 Feb 2019
View more
- Contract Type
- Permanent
- Function
- Graduate, Other Job Function, Quality Assurance, Technical
- Business Sector
- Food Manufacturing
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Product Information Advisor
Berkshire
£18,000-£20,000
To be responsible for handling Advice Centre enquiries. To investigate as necessary, find facts, present information and make recommendations – as necessary - as to the best course of action to their line manager. Facilitate response directly or indirectly to customer in a timely manner.
Key Accountabilities
- Answering the telephone promptly and dealing with any queries in an informative and professional manner.
- Where information is not available to hand, contacting suppliers and working with other departments to obtain the information required to ensure the enquiry can be resolved in a timely fashion.
- Ensuring all emails and telephone calls received are processed by the end of each day.
- Finding solutions to customer enquires when the information is not available within our standard business systems
- Produce a variety of reports for Advice Centre
- Support data collection projects and work with the wider Technical services team when required
Person Profile
- Basic knowledge of MS Office packages Word, Excel and Outlook.
- Good communication skills and the ability to solve problems in a calm and professional timely manner. Minimum of English and Maths GSCEs.
- Attention to detail.
- An understanding - and preferably experience - of how to deliver customer satisfaction.
- Ability to multi-task.
- Experience of working successfully in a team environment, ideally within a call centre, hospitality or catering sectors.
FMW:FMW38055
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