Telesales - Services Operative/Order Processor
- Employer
- DR Newitt
- Location
- Glasgow City
- Salary
- Negotiable
- Closing date
- 8 Mar 2019
View more
- Contract Type
- Permanent
- Function
- Other Job Function, Sales & Marketing
- Business Sector
- Food Manufacturing
Job Details
Telesales - Services Operative/Order Processor
Your duties and responsibilities include, but are not restricted to the following areas of business.
- Answering incoming calls and support the telesales team as when required
- Liaise with the Sales Representatives on a daily/ weekly basis to understand the customer needs and provide customer feedback.
- Build strong relationships with customers across multiple accounts, providing an excellent customer service experience at every opportunity, through timely responsiveness, courteousness and proactive problem solving
- Complaints management, ensure that all customer complaints are responded to in a timely manner and corrective actions are taken to minimise disruption/ impact. Review the issue raised and identify solutions to mitigate reoccurrence.
- Process sales orders via Lady Lodge, ensuring customer orders are met in line with agreed terms of sale.
- Run 8-week sales report weekly, on a Friday morning. Liaise with a dedicated sales rep and follow up on any actions.
- Maintain customer accounts, ensuring that customers are buying products and the right pricings are in place.
- Calling customers from the call list
- Selling promotions/Short dated stock
- Pre-orders
- Dealing with customers to collect orders
- Any other additional tasks, as and when a request by management.
- Filing
PLEASE NOTE YOU MUST HAVE WORKED IN A SIMILAR ROLE WORKING WITHIN A FOOD DISTRIBUTION OR MANUFACTURING FACILITY
Company
Job vacancies from DR Newitt DR Newitt provide recruitment services to the UK, Ireland, Middle East and Worldwide FMCG market, including manufacturing, engineering and technical jobs. Established as a recruitment agency in 2002, DR Newitt’s experience of working with customers in these core markets enables us to be a key partner in the job supply chain.DR Newitt delivers permanent, contract and interim recruitment services via specialist divisions for:
- Executive Management Jobs
- FMCG Jobs
- Food Jobs
- Engineering Jobs
- Manufacturing Jobs
- Jobs in Pharmaceutical & Healthcare
- Scottish Jobs
For your perfect job, call or email us
Edinburgh Office 0131 226 5060
Manchester Office 0161 833 0181
Email us your CV to register@drnewitt.com
- Website
- http://www.drnewitt.com/
- Telephone
- 0131 226 5060
- Location
-
38 Melville Street
Edinburgh
EH3 7HA
United Kingdom
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