Senior Quality Technician (Customer Facing)

Senior Quality Technician (Customer Facing)

Location: South East London / Kent
Salary: c£38k + benefits.

My client, the UK's largest provider of fresh produce to all major retailers, is looking for a Customer Technologist to join their expanding Technical team. Responsible for their two biggest customers, your job is to ensure their premium, high-care products are in-line with Customer codes of practice and technical requirements.

You:

• A qualified graduate in a Horticulture, Posthavest, Food Technology or similar fields.
• HACCP, Auditing, Food Safety qualification would be advantageous.
• Minimum of 5 years experience in a food technical role (customer facing)
• Experience of working with and managing the major UK retailers
• Experience of a high care, ready-to-eat environment and preferably with fresh produce
• Involvement in the NPD process

Responsibilities:

• Ensure that strong and proactive relationships are built with retailer's technical representatives and that all requests and tasks are managed efficiently both for individual accounts and across the wider customer technical team.
• Represent the business in customer technical meetings, conferences, bench-markings, visits, audits and other customer events, feeding back relevant information to the wider team and following up actions appropriately.
• Exchange quality and availability information with customers throughout the season
• Proactively engage with the retailer's technical representative to ensure continuous and mutually beneficial development of the account
• Ensure there is adequate provision of technical support to the factory and wider team to ensure compliance with customer requirements
• Ensure retailer online portals/systems are maintained with accuracy and all alerts and communications are responded to/actioned accordingly

Other Information:

There is the requirement to travel to UK retailer and grower sites when required as well. When not visiting customer the role is based at the factory site in Kent.
Occasional work outside of day office hours will be required – e.g. night shifts, early starts. These will be pre-planned and notified in advance.
To apply for this exciting opportunity with this brand leading business, please send a copy of your CV to keeley.grindrod@silven.co.uk quoting ref KG/PWQTC or call me on 0161 832 7463 for a confidential chat.