Customer Care Executive
With their company presence at an all-time high, this rapidly evolving business are seeking a Customer Care Executive to join the team. Driven by a culture of innovation, ambition and entrepreneurship, this company works to bring their unrivalled product ranges to food lovers throughout the UK.
Reporting to the Marketing Manager you’ll be acting as the ambassador between customers and internal teams, ensuring that queries and requirements are identified and fulfilled in a competent manner and promptly. You’ll compile weekly reports to identify trends, manage budgets for expenditure and increase customer understanding throughout the business. Another important aspect of the role will be to work with the Quality & Technical Manager accurately monitoring consumer and retailer complaints, logging them onto the database and raising appropriate written responses that are precise and personalised.
You’ll also monitor social media platforms for customer comments on a daily basis, whilst gaining unique insights into their needs and engaging directly to meet expectations. In addition you’ll identify and engage with key influencers, sending out products and packs to get them excited about the brand.
We are looking for a proactive and motivated team player who has previous customer care experience, ideally within the food manufacturing industry. As you’ll be dealing with customers on a daily basis you’ll need to be able to demonstrate excellent communication skills across all business levels. A sound knowledge of social media is desirable in order to monitor & review a range of branded/ business platforms including emails, Facebook Instagram and Twitter. A good level of IT literacy as well as the ability to learn quickly is essential in order to provide first class levels of service and support. In addition you’ll need to be highly organised with great attention to detail and will thrive in a busy environment.
So if you are a self-starter who is naturally curious and has the skills to shine in this integral customer service role then apply now or call us on 0345 2600 737 to find out more!
Although we do our utmost to respond to all applicants, there are times when this is just not possible due to sheer volume so if you have not heard from us within 5 working days then we are sorry to say your application for this role has not been successful.
Also, please note that we are only able to accept and respond to applications from candidates with eligibility to work in the UK and those who hold valid work visas.