CPA Recruitment - Technical Jobs

Technical Services Officer

London (West), London (Greater)
12 Mar 2019
01 Apr 2019
Business Sector
Food Manufacturing
Contract Type

Technical Services Officer

West London


Key role in ensuring the company’s products are safe, legal, authentic and to the highest possible standard of quality

Key Accountabilities

  • Maintaining the Company’s customer complaint system, logging in complaints and following up investigations together with corrective actions and closure. Feeding back information to the customer in a professional and timely manner. Customer complaint analysis and trending
  • Maintaining the raw material specification and raw material risk assessment systems, ensuring that all raw material and third party product specs and HACCP are accurate and up to date
  • Maintaining the supplier approval and monitoring system, approval of new suppliers and performance monitoring and trending
  • Liaising with NPD to produce new product specifications and artwork briefs.
  • Keeping finished product specifications up to date, both in the company format and in customer formats and/or platforms as required
  • Creating and approving internal product labels 
  • Periodic reporting  and investigation for Horizon scan alerts
  • Internal audits and GMP audits, traceability exercises
  • Assist with third party audits as required

Person Profile

  • Food technology degree level or equivalent
  • Good level of computer & system literacy
  • Understanding of technical processes including HACCP and allergen management
  • Excellent attention to detail and organisational skills
  • Internal and external auditing experience is desirable


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