Technical Services Officer
- Employer
- CPA Recruitment - Technical Jobs
- Location
- London (West), London (Greater)
- Salary
- £25,000-£27,500
- Closing date
- 4 May 2019
View more
- Contract Type
- Permanent
- Function
- Quality Assurance, Technical
- Business Sector
- Food Manufacturing
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Technical Services Officer
West London
£25,000-£27,500
Key role in ensuring the company’s products are safe, legal, authentic and to the highest possible standard of quality
Key Accountabilities
- Maintaining the Company’s customer complaint system, logging in complaints and following up investigations together with corrective actions and closure. Feeding back information to the customer in a professional and timely manner. Customer complaint analysis and trending
- Maintaining the raw material specification and raw material risk assessment systems, ensuring that all raw material and third party product specs and HACCP are accurate and up to date
- Maintaining the supplier approval and monitoring system, approval of new suppliers and performance monitoring and trending
- Liaising with NPD to produce new product specifications and artwork briefs.
- Keeping finished product specifications up to date, both in the company format and in customer formats and/or platforms as required
- Creating and approving internal product labels
- Periodic reporting and investigation for Horizon scan alerts
- Internal audits and GMP audits, traceability exercises
- Assist with third party audits as required
Person Profile
- Food technology degree level or equivalent
- Good level of computer & system literacy
- Understanding of technical processes including HACCP and allergen management
- Excellent attention to detail and organisational skills
- Internal and external auditing experience is desirable
FMW38275
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