Customer Solutions Assistant
Role: Customer Solutions Assistant
Our client is a specialist in the sourcing, marketing & supply of ornamental bedding plants & plug plant producers for the UK & Ireland.
The main purpose of the role, will be to assist the Customer Relations team with general duties to help the smooth running of the department, as well as to increase the level of customer service to their clients.
- Taking inbound customer calls and dealing with enquiries.
- Provide solutions to customers and ensure customer satisfaction.
- Creating quotations and sending out customer price lists.
- Processing transport requirements and communicating delivery plan to customers.
- Maintaining customer records and updating accordingly.
- Ensure good client relationships are maintained at all times.
- Participation in training and development as deemed necessary.
- Support the field sales team.
- Assist with sales and marketing where necessary.
- General day to day administration.
- Good IT Proficiency (Outlook, Excel, Word).
- Ability to work under pressure during busy periods.
- Ideally knowledge and experience of horticulture industry, but not essential
- Highly numerate and ability to work accurately and quickly.
- Works effectively - tackling immediate demands decisively, whilst retaining a broad awareness of emerging requirements. Demonstrates a good sense of priorities, structures workload effectively and delivers consistently good results
- Ability to interact with internal and external customers at all levels within the business.
- Flexible & adaptable to the changing requirements of the business.
- Willingness to work as part of a flexible team providing support or cover for colleagues during periods of absence or busy periods.
- Ability to meet deadlines and work under time pressures.
- Pro-active in raising and addressing issues.
If you are interested in this opportunity please apply via this website or call Joe Hill on 01733 235 111 or email firstname.lastname@example.org
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