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Technical Account Manager

Employer
Silven Recruitment Limited
Location
Lincolnshire
Salary
Competitive
Closing date
17 Jul 2019

View more

Contract Type
Permanent
Function
Technical
Business Sector
Food Manufacturing

Job Details

Technical Account Manager

c. £47,000
Lincolnshire

We are currently recruiting for a Technical Account Manager who is able take on some of the workload of an already extremely busy Technical Department. You will be the sole point of contact for some major UK retailer accounts for all things technical, quality and safety on site

Overview

To be the main point of contact between the business and multiple major retailer customers

Main Responsibilities

  • Manage the issuing of accurate and fully completed external KPI reports
  • Through the complaint analyst manage the systematic collation of all customer and depot complaints
  • Ensure data is trended and communicated to the relevant site
  • Through the complain analyst, coordinate complaint data and manage the end to end complaint process
  • Ensure all complaints are responded to within the defined customer timelines
  • Ensure data is fed into the relevant site's complaint strategy via the senior technical manager
  • Attend customers head office to support technical review meetings
  • Attend customer taste panel sessions
  • Host with the senior technical manager customer visits and audits
  • Support third party audits
  • Part of the HACCP team
  • Attend the final factory trials prior to hand over
  • Support the generations of technical reports


Requirements

  • Degree level qualification
  • Ability to use RCA as part of every day practice
  • Strong people management and coaching skills
  • Work to tight deadlines
  • Data analisys
  • Ability to work as part of a larger multi-site technical team


Next Steps

Get in touch! If you think this role is for you, send your CV to bobby.fiddaman@silven.co.uk with BF/5384 as a subject or give me a call on 0161 832 7463.

Company

The Silven team is full of passionate, committed and personable people, who have built their careers recruiting into their specialist markets.

We’ve developed many long standing client and candidate relationships along the way; mainly because we delight in helping companies to realise their plans and in assisting candidates to advance their careers.

If you are a client or candidate seeking advice and a service based on experience and knowledge of your market, we’d love to hear from you. Contacting us could be the best thing you do today.

Company info
Website
Telephone
0845 0036872
Location
Clarence House
4 Clarence Street
Manchester
Greater Manchester
M2 4DW
GB

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