Technical Account Manager

Location
North East Lincolnshire
Salary
Salary circa £50K plus benefits
Posted
26 Jun 2019
Closes
26 Jul 2019
Ref
VC39730
Function
Technical
Business Sector
Food Manufacturing
Contract Type
Permanent

Technical Account Manager

North East Lincolnshire

Salary up to £50K plus benefits and package

AIM are proud to be working with a prominent food manufacturer based in North East Lincolnshire who due to ongoing expansion are now looking for a Retail Technical Manager to join the business on a permanent basis and manage the key retailer relationships.

Duties and responsibilities include:

  • To be the main single point of Technical contact between all major supermarket retailers and export and  deliver a consistent level of ‘service’ across the accounts.
  • To manage an agreed set of customer KPI’s and reporting metrics and deliver against them.
  • To support the generation of a ‘Gold standard’ specification system (both internal and external specs)
  • To support the generation of Right first-time artwork, in line with the process defined by the Senior Technical Customer Account Manager.
  • To manage relevant customer Technical projects and ensure the outputs are defined and delivered on time.
  • To ensure applicable customer requirements and COP’s are fed into the relevant factory systems, via the Senior Technical Compliance Manager and / or the Senior Technical Manager.
  • To oversee the day to day management/ development and coaching of the Complaint Analyst and ensure the role is covered by the Technical Administrators in periods of absence.
  • To safeguard the groups’ adherence to all reporting deadlines for both relevant internal customers and  external customer requirements.  Meeting all for all external deadlines e.g. KPI submission, specification critical paths, customer complaint responses.

If you are interested and would like to discuss this role in more detail please get in touch and give me a call on 07415 426491, I look forward to speaking with you!

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