Customer Service Manager

Location
Mitcham, London (Greater)
Salary
£50,000 to £60,000 + benefits
Posted
10 Jul 2019
Closes
08 Aug 2019
Ref
CJF17643
Function
Supply Chain
Business Sector
Food Manufacturing
Contract Type
Permanent

The Organisation

A Global FMCG business seeking to recruit a Customer Services Manager to join there supply chain team.

 

The Role

You will be responsible for managing a team of Customer Service Managers ensuring best practice and delivering high levels of customer service

Your key responsibilities will include:

  • Lead, manage and develop team members
  • Customer service queries and issue resolution
  • Monitor and report customer service performance (operational, budgetary and service levels)
  • Develop and operationalise new Sales & Order Processing process for the business
  • Develop process maps and standard operating procedures
  • Develop an ongoing programme of planning improvement initiatives and lead implementation including Process Mapping, Process Design, Process flow charts and RACI charts
  • KPI dashboard design, construction and maintenance
  • Identification and analysis of potential cost savings

 

The Candidate

  • Bachelor's Degree (preferably Supply Chain, Economics or Logistics)
  • Experience within a Customer Service or Order to Cash role within the FMCG industry
  • Excellent data management and analytical skills
  • Effective influencer and motivator
  • Previous experience of ERP systems
  • Strong interpersonal and communication skills and the ability to build relationships
  • Proven leadership experience
  • Ability to problem solve and work to timelines
  • Experience with Windows, advanced Microsoft Excel, Microsoft PowerPoint and SAP S4/Hana

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