Greencore Group

Technical Support Manager

16 Jul 2019
13 Aug 2019
Mr Robin Mukerjee
Business Sector
Food Manufacturing
Contract Type

We are looking to hire a Technical Support Manager to manage the technical services function, quality systems, procedures and policies, within the manufacturing unit ensuring finished products are safe and conform to all relevant specification, legislation and customer requirements

Package description


Main responsibilities

  • Ensure that manufacturing unit or business unit policies and procedures are updated and managed to demonstrate alignment with Group best practice and legal/customer compliance

  • Direct the team to construct and deliver KPI reports and analysis, undertaking the management of results and trends, to instigate required investigation in order to support the resolution of out of spec results

  • Lead the deployment and use of the quality management system, procedures and policies, within the manufacturing unit, to document and govern the operational processes

  • Develop and implement the internal audit system to ensure that the manufacturing unit or business unit delivers in alignment with legal and customer requirements

  • Liaise with the Raw Materials Manager and the Process Development Team to resolve raw materials issues and validate safety parameters to deliver legal compliance

  • Ensure that across the technical services function the budgetary controls are managed so that the business targets are met

  • Act as the customer’s liaison point for key technical reviews related to the quality management system

  • Deploy the people strategy for technical employees to ensure that lean enterprise culture is established and all employees maximise their potential

  • Ensure that a safe working environment exists for all employees and that as a minimum the department meets the standards set out in the SHE policy


Ideal candidate

  • Degree calibre – Relevant Food Science, Food Technology or Microbiological qualification

  • Advanced Food Hygiene level 4 or equivalent

  • Level 3 HACCP certified and Level 2 Health and Safety

  • Sensor Training Level 2

  • Microbiological Training Level 3

  • Basic allergen awareness / practical knowledge of the management of allergens

  • Demonstrates experience, at technologist level, of working with a retailer; Expertise in interpretation of customer code of practice; Competent in the use of customer technical databases

  • Demonstrates experience of maintaining an internal audit program

  • Demonstrates experience of maintaining a Quality Management System

  • Demonstrates experience of technical strategy implementation

  • Demonstrates experience of delivery of BRC certification and / or equivalent certification standards

  • Demonstrates experience of using Root Cause Analysis techniques for problem solving

  • Ability to evaluate and interpret shelf life results

  • Demonstrates expertise of applying food legislation to manufacturing products



























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