CPA Recruitment

Product Information Advisor

Location
Berkshire
Salary
£18,000 - £20,000
Posted
07 Aug 2019
Closes
07 Sep 2019
Ref
FMW38055
Business Sector
Food Manufacturing
Contract Type
Permanent

Customer Service Advisor
Berkshire
£18,000-£20,000

This is a Contract role for 12 months with a possibility leading to a permanent role


To be responsible for handling Advice Centre enquiries. To investigate as necessary, find facts, present information and make recommendations – as necessary - as to the best course of action to their line manager. Facilitate response directly or indirectly to customer in a timely manner.

Key Accountabilities

 

  • Answering the telephone promptly and dealing with any queries in an informative and professional manner.
  • Where information is not available to hand, contacting suppliers and working with other departments to obtain the information required to ensure the enquiry can be resolved in a timely fashion.
  • Ensuring all emails and telephone calls received are processed by the end of each day.
  • Finding solutions to customer enquires when the information is not available within our standard business systems
  • Produce a variety of reports for Advice Centre 
  • Support data collection projects and work with the wider Technical services team  when required

Personal Profile

 

  • Basic knowledge of MS Office packages Word, Excel and Outlook.  
  • Good communication skills and the ability to solve problems in a calm and professional timely manner. Minimum of English and Maths GSCEs.
  • Attention to detail.
  • An understanding - and preferably experience - of how to deliver customer satisfaction.
  • Ability to multi-task.
  • Experience of working successfully in a team environment, ideally within a call centre, hospitality or catering sectors.


FMW:FMW38055

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