Product Information Advisor

CPA Recruitment
£18,000 - £20,000
Closing date
7 Sep 2019

View more

Operations, Quality Assurance, Technical
Business Sector
Food Manufacturing
Buckinghamshire, Berkshire, London (West)
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Customer Service Advisor

This is a Contract role for 12 months with a possibility leading to a permanent role

To be responsible for handling Advice Centre enquiries. To investigate as necessary, find facts, present information and make recommendations – as necessary - as to the best course of action to their line manager. Facilitate response directly or indirectly to customer in a timely manner.

Key Accountabilities


  • Answering the telephone promptly and dealing with any queries in an informative and professional manner.
  • Where information is not available to hand, contacting suppliers and working with other departments to obtain the information required to ensure the enquiry can be resolved in a timely fashion.
  • Ensuring all emails and telephone calls received are processed by the end of each day.
  • Finding solutions to customer enquires when the information is not available within our standard business systems
  • Produce a variety of reports for Advice Centre 
  • Support data collection projects and work with the wider Technical services team  when required

Personal Profile


  • Basic knowledge of MS Office packages Word, Excel and Outlook.  
  • Good communication skills and the ability to solve problems in a calm and professional timely manner. Minimum of English and Maths GSCEs.
  • Attention to detail.
  • An understanding - and preferably experience - of how to deliver customer satisfaction.
  • Ability to multi-task.
  • Experience of working successfully in a team environment, ideally within a call centre, hospitality or catering sectors.


International specialists in the provision of practical recruitment and resourcing solutions, across every sector of the food and drink industry, CPA Recruitment is a name synonymous with quality and service, as well as being a business that’s justifiably proud of its well earned reputation.

Offering a global capability, we’re able to draw on an unrivalled wealth of in-house expertise and are clearly acknowledged as one of the market leaders in our field.

Highly respected in the food & drink industry, we are dedicated to building partnerships in business, with both clients and candidates that bring, mutual benefits to all parties, on a long term basis.

With twenty year’s experience, we have grown a talented team of consultants, whose knowledge and experience and expertise of the food and drink recruitment market guarantees that success will be at your disposal to achieve your recruitment objective.

We are renowned for providing bespoke solutions, with in-built flexibility and have a long and successful history of handling both UK and overseas assignments, at all levels, on behalf of a loyal and growing client base – ranging from global blue-chip organisations to independent enterprises.

Contact Us
  • Eclipse House
  • 20 Sandown Road
  • WD24 7AE
  • GB
  • 020 8203 1000
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