Ensure all technical communication to the customer is joined up and aligned with the business key functions (Commercial, NPD/Process, Operations, Technical and Supply Chain)

Communicate to business all customer technical requirements and requests, challenging where relevant and resolve issues at pace.

Lead the customer QIP/JQP initiatives, ensuring projects are communicated effectively and within the agreed timescales.

Actively manage shelf life extension and increased freshness opportunities internally and with the customer, aligning with QIP/JQP initiative.

Work in collaboration and alignment with site technical teams to deliver a consistent reduction in complaints. Ensure complaint responses are completed in a timely manner with effective root cause analysis.

Manage all technical customer visits to site and within the supply base. Ensure all customer meetings are attended and a summary with next steps/actions communicated and managed within the business.

Working with site technical teams, ensure all customer technical KPI's and scorecards are kept up to date and communicated proactively to the customer on time.