Customer Support Executive

Employer
Refresco
Location
Kegworth, Derby
Salary
Competitive
Closing date
7 Oct 2019

View more

You need to sign in or create an account to save a job.

Welcome to our world… Let’s Go!

About the Role

As one of our Customer Support Executives, you'll be responsible for optimising the interaction between the nominated customer and Refresco UK operational departments (Demand Planning, Commercial, Customer Service and Logistics), to deliver results that meet the expectations of both businesses, and enable a positive, trusting, strategic partnership.

This role will liaise between Refresco UK and the customer to optimise daily execution of customer service and joint projects, seeking continuous improvement.

Our Customer Support Executives are committed to developing strong working relationship with their customer and at the same time acts as a role model where it comes to Refresco’s core values and behaviors.

What can you bring to our table?  

We’re looking for a candidate who models our Company values; passionate, agile, entrepreneurial, responsible and excellent, in all that they do.

You'll have demonstrable customer service or supply chain experience, together with significant exposure gained ideally in a FMCG environment. You'll have a customer focused attitude, strong interpersonal and communication skills, with the resilience to work effectively under pressure and within a fast paced environment. You'll need a strong sense of team with the ability to work and communicate effectively as a Refresco UK team member, despite working partially off site. You'll need to drive and beable to travel too.

 

Salary & Benefits

The salary for this role is competitive and dependent on experience. We also offer an annual bonus incentive and a good company pension scheme, as well as private healthcare, life assurance plus 25 days holiday in addition to bank holidays.

Who are we?

Our drinks on every table. That's the Refresco vision. We're thirsty for more and growing fast which is why we recently invested £1.25 billion in expanding our global manufacturing footprint making us the largest independent bottler of soft drinks and fruit juices in the world. We currently produce 12 billion litres from 59 manufacturing plants in 12 countries and we’re only just getting started…

Our UK Business unit has six manufacturing plants providing a great place to work for 1800 employees producing private label soft drinks and fruit juices for all the leading retailers including Tesco, ASDA, Morrison’s, Sainsburys, ALDI and Lidl. We also manufacture for branded customers such as Innocent, Ocean Spray, Weetabix, Del Monte and Um Bongo. Whether it’s packed in Cartons, PET, Aseptic PET or Cans, we ensure that our products are not only manufactured to the highest quality standards but they get where they need to be when they need to get there to meet the needs of our high profile customers.

Refresco

Our drinks on every table. That's our vision. So, yes, it's safe to say we're ambitious. We're thirsty for more, constantly looking to the future. To new products, new services, new markets, new customers.  Through our people applying our core values of ‘Responsible’, ‘Entrepreneurial’, ‘Excellent’, ‘Market Driven’ and ‘Innovative’ we have grown substantially since 1999 and we will continue to be successful.

Refresco is the world’s largest independent bottler soft drinks and fruit juices for retailers and branded customers. With production in Europe, North America and Mexico our global sourcing and local R&D capabilities offer an almost unlimited variety of products, manufactured to customer specifications and requirements.

Refresco offers an extensive range of product and packaging combinations from 100% fruit juices, vegetable juices, nectars, water and water +, CSD (carbonated soft drinks), energy and sports drinks, seasonal and speciality drinks and RTD (ready to drink) tea carton, PET, Aseptic PET, cans and glass.

In addition to the efficiency of our bottling processes, we can also provide our customers with total supply chain solutions – from planning and sourcing of raw materials and packaging through to warehousing and transportation.

We focus on providing high customer service levels as well as core innovations through the introduction of new packages, flavours and varieties of soft drinks and fruit juices. In (co-)designing new products, we share extensive knowledge of market trends, local consumer preferences, product formulas, raw materials, and new production technologies.

We are able to develop new concepts and bring these to market in an extremely short time frame.

Our head office is based in Rotterdam, the Netherlands.

In January 2018 Refresco announced completion of the acquisition of the bottling activities of Cott Beverages.

Refresco Beverages UK

In the UK, Refresco Beverages UK has our headquarters in Kegworth, Derbyshire, employs 1800 people across 6 sites (Bridgwater, Kegworth, Nelson, Bondgate, Wrexham & Macduff). We work with all the leading UK retailers including Tesco, ASDA, Morrison's, Sainsbury, ALDI and Lidl to produce their private labels and with branded customers such as Innocent, Ocean Spray, Weetabix, Del Monte and Um Bongo. We have packaging capability in Cartons, PET, Aseptic PET and Cans.

.

Contact Us
  • GB
You need to sign in or create an account to save a job.

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert