Customer Support Executive
Welcome to our world… Let’s Go!
About the Role
As one of our Customer Support Executives, you'll be responsible for optimising the interaction between the nominated customer and Refresco UK operational departments (Demand Planning, Commercial, Customer Service and Logistics), to deliver results that meet the expectations of both businesses, and enable a positive, trusting, strategic partnership.
This role will liaise between Refresco UK and the customer to optimise daily execution of customer service and joint projects, seeking continuous improvement.
Our Customer Support Executives are committed to developing strong working relationship with their customer and at the same time acts as a role model where it comes to Refresco’s core values and behaviors.
What can you bring to our table?
We’re looking for a candidate who models our Company values; passionate, agile, entrepreneurial, responsible and excellent, in all that they do.
You'll have demonstrable customer service or supply chain experience, together with significant exposure gained ideally in a FMCG environment. You'll have a customer focused attitude, strong interpersonal and communication skills, with the resilience to work effectively under pressure and within a fast paced environment. You'll need a strong sense of team with the ability to work and communicate effectively as a Refresco UK team member, despite working partially off site. You'll need to drive and beable to travel too.
Salary & Benefits
The salary for this role is competitive and dependent on experience. We also offer an annual bonus incentive and a good company pension scheme, as well as private healthcare, life assurance plus 25 days holiday in addition to bank holidays.
Who are we?
Our drinks on every table. That's the Refresco vision. We're thirsty for more and growing fast which is why we recently invested £1.25 billion in expanding our global manufacturing footprint making us the largest independent bottler of soft drinks and fruit juices in the world. We currently produce 12 billion litres from 59 manufacturing plants in 12 countries and we’re only just getting started…
Our UK Business unit has six manufacturing plants providing a great place to work for 1800 employees producing private label soft drinks and fruit juices for all the leading retailers including Tesco, ASDA, Morrison’s, Sainsburys, ALDI and Lidl. We also manufacture for branded customers such as Innocent, Ocean Spray, Weetabix, Del Monte and Um Bongo. Whether it’s packed in Cartons, PET, Aseptic PET or Cans, we ensure that our products are not only manufactured to the highest quality standards but they get where they need to be when they need to get there to meet the needs of our high profile customers.