Technical Manager responsible for Quality.

Luscombe Drinks Ltd
Buckfastleigh, Devon
£25,000 to £40,000 dependent upon experience
Closing date
1 Nov 2019
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Technical Manager

Reports to Chairman/Founder

Interface with NPD

Technical Processes

  • Responsible for GMP based technical processes including standard deviation
  • Development of SOP for all aspects of technical processes
  • Ensuring process flows meet customer expectation
  • Monthly reporting on KPI’S
  • Involved in standard reporting of raw materials to ensure compliance and consistency
  • Establish processes to ensure all specifications and recipes are up to date
  • Technical Project management 
  • Knowledge of pasteurising
  • Supply mgt – approval of new suppliers
  • Data analysis and statistical interpretation

Customer Complaints

  • Management, investigations, and root cause management reporting on all customer complaints leading to
  • Written responses
  • Complaint analysis and trends
  • Provide action plans for reduction and lead on initiatives

Accreditation for Salsa and BRC

  • Owner of technical audits both running audits and managing
  • Maintain salsa accreditation
  • Develop processes in conjunction with BRC standards

Standard Operating Procedures/Process

  • Is able to review these and make recommendations for improvement 
  • Liaises with all operational functions on SOP’s
  • Is capable of leading internal teams on specific process changes/proposals and provide technical guidance

Site Visitor/ contractor responsibility

  • Always leads on any technical visits
  • Provides assistance as required on other company visitors
  • Manages effectively 3rd party contractors (ie pest control)

Customer / Technical/sales/ NPD/ suppliers

  • Lead technical customer visits and participate as required in site visits
  • Communicate with customers both verbally, via presentations and written
  • As required to attend technical meetings at supplier and customer premises
  • Provide technical support to NPD and Sales as required
  • Liaison with Head of NPD
  • Provides adequate information to NPD and Buying on Supply Management to include supplier approval

Food Safety /Quality/

  • Responsible for legal compliance on food safety regulations
  • Maintain and improve QMS
  • Ensures all SOP’s comply with food safety and quality attributes
  • Is responsible for all product specifications that exist and any amendments that are made

Responsible for – Technical Lab/staff and equipment

  • Management and reporting of sampling and testing
  • Compliant with calibration of all Lab equipment
  • Develops method for Raw Material testing and reporting
  • Develops positive release of Raw materials
  • Ensures Lab staff carry out all admin duties effectively

Project Requirements

  • Provides clear technical direction for any NPD/Process/System changes
  • Manages technical resource within budgetary requirements
  • Is able to demonstrate benefits or potential risks for any project proposal
  • Ensures that there is effective communication and therefore contribution to all projects

Key Attributes

  • Good communication skills in all areas
  • Ability to work unsupervised
  • Able to make contributions to the Operations Management Team
  • Excellent IT skills
  • The ability to interface with customers
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