Customer Technical Manager

DR Newitt
A commensurate starting salary, dependent on experience.
08 Oct 2019
08 Nov 2019
Business Sector
Food Manufacturing
Contract Type

Our client is a successful FMCG business who are growing and dynamic with an exciting branded and OL product range supplying major retailers and foodservice establishments. Working in partnership we are seeking a Technical Customer Account Manager to join their Technical department.


The role


To advise, manage and maintain all technical information to meet present and expected customer and legal requirements.

To be the main point of day to day contact for all business customers.

Ensure all technical communication to the customer is joined up and aligned with the business key functions (Commercial, NPD/Process, Operations, Technical and Supply Chain)

Lead customer initiatives, ensuring projects are communicated effectively and within the agreed timescales

Manage all technical customer visits to site and within the supply base. Ensure all customer meetings are attended and a summary with next steps/actions communicated and managed within the business.

Ownership and support during new product development from innovation to product launch

Completion of internal audits


The candidate


Well presented

Ambitious and dynamic

Excellent communication skills: verbal & written

Able to work autonomously or as part of a team

Excellent attention to detail, people skills and organisation skills

Ability to operate successfully in a fast-changing environment.

Problem solving: A focused, pragmatic approach to solving problems. Able to use root cause analysis to identify, assess and select the most appropriate course of action to resolve issues

Ability to work under pressure

PC Literate

Proficient in the completion of customer specification (specifics of which can be discussed 1-2-1)


What’s on offer?


A commensurate starting salary, dependent on experience.

28 days annual leave


If you feel that you have the appropriate skills and competencies required, please forward a copy of your CV to Simon Norris. 

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