Customer Technical Manager
Our client is a successful FMCG business who are growing and dynamic with an exciting branded and OL product range supplying major retailers and foodservice establishments. Working in partnership we are seeking a Technical Customer Account Manager to join their Technical department.
To advise, manage and maintain all technical information to meet present and expected customer and legal requirements.
To be the main point of day to day contact for all business customers.
Ensure all technical communication to the customer is joined up and aligned with the business key functions (Commercial, NPD/Process, Operations, Technical and Supply Chain)
Lead customer initiatives, ensuring projects are communicated effectively and within the agreed timescales
Manage all technical customer visits to site and within the supply base. Ensure all customer meetings are attended and a summary with next steps/actions communicated and managed within the business.
Ownership and support during new product development from innovation to product launch
Completion of internal audits
Ambitious and dynamic
Excellent communication skills: verbal & written
Able to work autonomously or as part of a team
Excellent attention to detail, people skills and organisation skills
Ability to operate successfully in a fast-changing environment.
Problem solving: A focused, pragmatic approach to solving problems. Able to use root cause analysis to identify, assess and select the most appropriate course of action to resolve issues
Ability to work under pressure
Proficient in the completion of customer specification (specifics of which can be discussed 1-2-1)
What’s on offer?
A commensurate starting salary, dependent on experience.
28 days annual leave
If you feel that you have the appropriate skills and competencies required, please forward a copy of your CV to Simon Norris.