Customer Service Deputy Manager - Food Manufacturing

The Company

This established food manufacturing business supply an array of premium customers with branded and bespoke products. They are expanding at pace and in order to keep up with their growth plans they need an amazing Customer Service Deputy Manager to join their team.

The Role

You will be supporting the Customer Services Manager with the day to day running of the Customer Service Department within this food production site.

You will be responsible for looking after the Company’s key customers, being their key point of contact for orders and addressing any delays, shortages, breakages, returns and complaints.

You will support in managing and developing the team, and ensuring that they are meeting set SLA’s as well as setting their individual KPI’s.

You will also oversee the Customer Services Department ensuring:

·              Orders are correctly logged and processed

·              Databases are updated

·              Co-ordinate with internal and external contacts to ensure smooth transactions

·              Orders are fulfilled to the customer’s satisfaction.

Additional accountabilities will include working closely with the finance department, producing daily reports and be responsible for the credit and complaint log analysis.

The Person

We’re looking for a really personable and engaging individual who has a real passion for food and previous experience within a complex chilled food manufacturing environment is essential.

You will need to have a natural flair for developing relationships, solving problems and instilling confidence in those around you. As well as having stunning customer service skills where you go the extra mile, you will need to know how to manage customer accounts and understand the intricacies of the sales process. It is essential that you have strong communication skills as you’ll be liaising with important customers on a frequent basis.

Being a self-starter with a positive and pro-active approach is a must in order to thrive in an entrepreneurial environment. Your superb organisational / planning skills with be second to none along with an impressive eye for detail and an analytical approach.

If you think you have the right experience for this position then we'd like to hear from you. Apply now or call Kimia on 0345 2600 737 to find out more!

Although we do our utmost to respond to all applicants, there are times when this is just not possible due to sheer volume so if you have not heard from us within 5 working days then we are sorry to say your application for this role has not been successful.

Also, please note that we are only able to accept and respond to applications from candidates with eligibility to work in the UK and those who hold valid work visas.