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Customer Services Assistant

b3 jobs
Home Counties / East Anglia
Closing date
20 Jun 2021

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Job Details

Customer Services Assistant

Job ref: 62865 | £22,000 | Essex

The company

We are seeking a talented individual to join an innovative, high quality manufacturer which supplies to various retailers throughout the UK. You will join a friendly and supportive team with a fantastic, fun working atmosphere.

The job

As Customer Service Administrator, you will be a main point of contact for trade customers, sales and other departments, answering queries and providing information as requested. This is a fantastic opportunity to be involved in multiple areas of the business in this varied role.

Core duties:

  • Sales order processing for customers ensuring all information is accurate.
  • Data entry of sales orders into Excel and Sage 200.
  • Booking deliveries via phone, email, or web portals.
  • Liaising with the Planning Team for production dates for orders, emailing customers to confirm orders received and advise on delivery dates.
  • Managing stock levels in excel for major supermarkets.
  • Ensuring orders are despatched on time and in full.

Your experience

The role would suit an individual with a calm and diplomatic nature who can work efficiently in a fast-paced environment.

You will have solid administration, order processing or customer service experience, most ideally within a food manufacturing or other FMCG production business.

You will have a confident telephone manner, have excellent communication skills and be IT literate including intermediate Excel. Sage 200 knowledge would be an advantage; however training will be given.

More details

The Customer Services Assistant job is based in Essex and is paying £22,000.

The working hours are Monday to Friday, 7.30 am – 4.30 pm. You may also be required to work up to 15 Saturday shifts per year.

How to apply

If this sounds like you and you want to be considered for the Customer Services Assistant job, please click the Apply button.

What happens next?

On applying for this job, you consent to b3 jobs ltd holding your details on file to be able to contact you about your job search, for full details of our GDPR policy, please refer to the b3 jobs website. We aim to contact you within 24 hours on the assumption that your credentials fit the requirements for the role.

b3 jobs is a professional, friendly and progressive food recruitment consultancy established in 2000 dedicated to the food manufacturing industry. We are a market leader for permanent jobs within food and drink manufacturing throughout the UK. All of our consultants have considerable experience in recruitment so you can be confident that they will have your best interests at heart when finding the perfect job for you.

We deal with food jobs covering product development / NPD, quality assurance / QA, technical, process, production, operations, planning, supply, sales, account management, engineering, microbiology, food technology, specifications, marketing, logistics, purchasing, hygiene and auditing. We cover all job levels including Assistants, Technologists, Technicians, Supervisors, Team Leaders, Managers and Directors.

Alternate job titles

Customer Service Administrator | Customer Order Jobs | Sales Order Processor | Food Industry Customer Services Jobs | Customer Services Executive | Order Processing Jobs | Essex


Since 2000, b3 jobs has been helping to further 1000s of people’s careers within the food manufacturing industry, throughout the whole of the UK. As one of the leading specialist food manufacturing recruitment agencies, b3 jobs cover all disciplines both permanent and interim and from graduates to MD’s,

Our core values are always:

  • to find the very best job for you - not us!
  • to give you friendly, ethical, honest and expert recruitment services
  • to advise and not pressurise, so that you can make the right decisions for you

We genuinely strive to provide you with what you want – a job that not only offers the salary you’re after, but also the career progression and job satisfaction that makes going to work all the more worthwhile. Enough trumpet blowing though – visit our website to read just some of our happy previous candidate testimonials - we are more than happy to let our reputation precede us!

For a full up to date list of our jobs, visit

Graduates 2020

If you are graduating soon and looking for your first job in food manufacturing, have a look at our Graduate Resource Hub on the b3 jobs website.

Here you will find everything you need to get started on searching for a new position, from CV and cover letter writing tips, sample food industry job descriptions, informative and entertaining blog posts, useful links and even live graduate vacancies you can apply for.

Find Us
01435 866000
Heffle Buildings
33a High Street
TN21 8HU
United Kingdom
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