Customer Service Specialist
Job ref: 62869 | Competitive salary | East Sussex
This role is working for a company that was founded on a set of principles and a vision to provide high quality, well-researched products. The business is privately owned and has ambitious investment plans to develop their product range, therefore scope for progression is available for the right candidate.
The purpose of your role is to provide a high level of support to all customers. You will answer incoming calls, place orders, respond to customer enquiries, manage complaints through to resolution and provide product information to the customer base.
- Place retail, practitioner, and trade orders through the Transactor management system.
- Place retail order through the Shopify management system.
- Enter payment details, process payments, and follow up on payment issues.
- Update customer records and ensure the most up to date data is available.
- Describe pricing and special offers creating opportunities for up-selling.
- Develop standard operating procedures and documents for the team.
- Manage daily, weekly, monthly KPI dashboard.
- Make trade customer sales calls when required.
Strong customer service and administration skills are essential – this is a fast-paced role that requires excellent organisational ability.
You will have solid administration, order processing or customer service related experience, most ideally within the food & beverage industry or similar business.
You will have a confident telephone manner, be IT literate and have a flexible work approach.
A driving licence is preferred due to location.
The Customer Service Specialist job is based in East Sussex and is paying a competitive salary according to previous experience.
The package includes 25 days annual leave plus Bank Holidays, pension scheme, Employee Assistance Programme and discount on staff purchases
The working hours are Monday to Friday, 9 am to 5 pm with 45 minutes lunch.
The company are looking to fill this vacancy quickly, therefore if you would like to be considered then please apply ASAP.
How to apply
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Alternate job titles
Customer Service Administrator | Customer Service Coordinator | Sales Administrator | Office Administrator | Sales Order Administrator | Order Processing Jobs | East Sussex