Customer Services Advisor

b3 jobs
£18,000 - £22,000
Closing date
9 Aug 2021

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Job Details

Customer Services Advisor

Job ref: 62917 | £18,000 - £22,000 | Essex

The company

This role is working for an extremely successful, BRC AA Graded food manufacturer. The business is dedicated to supplying high-quality products, and combined with exceptional service, enable their food manufacturing customers to innovate and increase productivity without compromising on quality.

The job

As Customer Services Advisor, you will be part of a small and friendly customer services team. You will assist with customer orders, queries and complaints by both phone and email and communicate with the Sales Managers to deliver a great customer service experience.

Other key duties:

  • Process new orders and amendments for customers.
  • Advise customers of stock, lead times and delivery dates.
  • Maintain customer databases with names, addresses and delivery requirements.
  • Update trade agreement prices with the assistance of the Sales Managers.
  • Keep stock records updated to provide accurate records.
  • Liaise with local transport companies to book collections/deliveries.
  • Liaise with Transport Manager and the warehouse team regarding the dispatch of orders.

Your experience

You will possess solid administration and customer services experience, most ideally within a food manufacturing or similar FMCG business - this is a fast-paced role that requires excellent organisational ability.

You will have confident communication skills (both verbal and written), be IT literate and have a flexible work approach together with the ability to establish productive relationships with colleagues, customers, and suppliers.

More details

The Customer Services Advisor job is based in Essex and is paying £18,000 - £22,000 according to individual skills and previous experience.

The working hours are Monday to Friday, 9 am – 5 pm.

How to apply

If this sounds like you and you want to be considered for the Customer Services Advisor job, please click the Apply button.

After you have submitted your CV, we will aim to contact you in 1-2 business days on the assumption that your skills and experience match the job requirements.

On applying for this job, you consent to b3 jobs ltd holding your details on file to be able to contact you about your job search, for full details of our GDPR policy, please refer to the b3 jobs website.

b3 jobs is a professional, friendly, and progressive food recruitment consultancy established in 2000 dedicated to the food manufacturing industry. We are a market leader for permanent jobs within food and drink manufacturing throughout the UK. All our consultants have considerable recruitment experience, so you can be confident they have your best interests at heart when finding the perfect job for you.

Alternative job titles

Customer Order Processor | Customer Order Assistant | Despatch Assistant | Dispatch Assistant | Customer Administrator | Customer Communications Advisor


Since 2000, b3 jobs has been helping to further 1000s of people’s careers within the food manufacturing industry, throughout the whole of the UK. As one of the leading specialist food manufacturing recruitment agencies, b3 jobs cover all disciplines both permanent and interim and from graduates to MD’s,

Our core values are always:

  • to find the very best job for you - not us!
  • to give you friendly, ethical, honest and expert recruitment services
  • to advise and not pressurise, so that you can make the right decisions for you

We genuinely strive to provide you with what you want – a job that not only offers the salary you’re after, but also the career progression and job satisfaction that makes going to work all the more worthwhile. Enough trumpet blowing though – visit our website to read just some of our happy previous candidate testimonials - we are more than happy to let our reputation precede us!

For a full up to date list of our jobs, visit

Graduates 2020

If you are graduating soon and looking for your first job in food manufacturing, have a look at our Graduate Resource Hub on the b3 jobs website.

Here you will find everything you need to get started on searching for a new position, from CV and cover letter writing tips, sample food industry job descriptions, informative and entertaining blog posts, useful links and even live graduate vacancies you can apply for.

Find Us
01435 866000
Heffle Buildings
33a High Street
TN21 8HU
United Kingdom

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