Customer Service Manager

b3 jobs
North West England
Closing date
21 Aug 2021

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Job Details

Customer Service Manager

Job ref: 62934 | £35,000 | Lancashire

The company

This is a fantastic opportunity to work for a leading, well-known food manufacturer which is part of a large national group. Products are manufactured to the highest quality and are supplied to all the major UK retailers under both own brand and private label.

The job

As Customer Service Manager, you will work to optimise the service levels of order fulfilment across the business through leading the Customer Services team and liaising with customers, company factories, suppliers, and transport.

Your role will also take a lead role in the implementation and training of a new, exciting ERP project.

Key responsibilities:

  • Line Management of the Customer Service Team, providing day to day leadership, motivation, and training.
  • Undertaking employment processes e.g., absence management, holidays, performance reviews etc.
  • Resolving service challenges.     
  • Using ERP to liaise with relevant external contacts to resolve queries effectively.
  • Liaising with internal teams to optimise product availability and deliver volume demands on time.
  • Reporting on stock levels and reconciliation, investigating variances in finished goods stock.
  • Resolving invoice mismatches with the credit control team.

Your experience

You will have excellent experience working in a customer service supervisory or management role, ideally in an FMCG environment, or most preferably food manufacturing.

Other requirements:

  • Experienced in using ERP and WMS IT systems such as SAP, Tropos or similar.
  • Good understanding of supply chain, logistics, service, and administration management.
  • Competent in MS Office packages.
  • Excellent communicator at all levels.
  • Ability to build strong working relationships quickly with internal and external contacts.

More details

The Customer Service Manager job is based in Lancashire and is paying £35,000.

The package also includes 25 days annual leave (plus 8 bank holidays), pension, individual healthcare scheme, on-site parking, and employee wellbeing programme.

The standards working hours are Monday to Friday, however some weekend on call cover will be required (working at home on a rota basis).

How to apply

To be considered for the Customer Service Manager job, please click the Apply button.

After you have submitted your CV, we will aim to contact you in 1-2 business days on the assumption that your skills and experience match the job requirements.

On applying for this job, you consent to b3 jobs ltd holding your details on file to be able to contact you about your job search, for full details of our GDPR policy, please refer to the b3 jobs website.

b3 jobs is a professional, friendly, and progressive food recruitment consultancy established in 2000 dedicated to the food manufacturing industry. We are a market leader for permanent jobs within food and drink manufacturing throughout the UK. All our consultants have considerable recruitment experience, so you can be confident they have your best interests at heart when finding the perfect job for you.

Alternative job titles

Customer Supply Manager | Customer Order Manager | Food Manufacturing Jobs | Customer Support Manager | Lancashire


Since 2000, b3 jobs has been helping to further 1000s of people’s careers within the food manufacturing industry, throughout the whole of the UK. As one of the leading specialist food manufacturing recruitment agencies, b3 jobs cover all disciplines both permanent and interim and from graduates to MD’s,

Our core values are always:

  • to find the very best job for you - not us!
  • to give you friendly, ethical, honest and expert recruitment services
  • to advise and not pressurise, so that you can make the right decisions for you

We genuinely strive to provide you with what you want – a job that not only offers the salary you’re after, but also the career progression and job satisfaction that makes going to work all the more worthwhile. Enough trumpet blowing though – visit our website to read just some of our happy previous candidate testimonials - we are more than happy to let our reputation precede us!

For a full up to date list of our jobs, visit

Graduates 2020

If you are graduating soon and looking for your first job in food manufacturing, have a look at our Graduate Resource Hub on the b3 jobs website.

Here you will find everything you need to get started on searching for a new position, from CV and cover letter writing tips, sample food industry job descriptions, informative and entertaining blog posts, useful links and even live graduate vacancies you can apply for.

Find Us
01435 866000
Heffle Buildings
33a High Street
TN21 8HU
United Kingdom

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