Customer Services Manager
Job ref: 62979 | £30,000 - £35,000 | Essex
This role is working for an extremely successful, BRC AA Graded food manufacturer.
The business is dedicated to supplying high-quality products, and combined with exceptional service, enable their food manufacturing customers to innovate and increase productivity without compromising on quality.
As Customer Services Manager, you will oversee a small and friendly customer services team of 4 Advisors, covering 3 company manufacturing sites, but based in Essex.
- Dealing with escalated queries and complaints via phone and email.
- Communicate daily with customers, the customer service team, and Sales Managers.
- Recruiting and interviewing new employees as required.
- Lead, coach and develop skills of team members.
- Developing a streamlined procedure for all aspects in the department to deliver best customer service experience.
This is a fast-paced role that requires excellent organisational ability.
You will possess solid administration and customer services experience, most ideally within a food manufacturing or similar FMCG business.
You will have a track record in managing a busy customer services team, have confident communication skills (both verbal and written) and be IT literate.
A knowledge of importing and related customs procedures would be an advantage.
The Customer Services Manager job is based in Essex and is paying £30,000 - £35,000 according to your experience.
The working hours are Monday to Friday, 9 am – 5 pm.
How to apply
To be considered for the Customer Services Manager job, please click the Apply button.
After you have submitted your CV, we will aim to contact you in 1-2 business days on the assumption that your skills and experience match the job requirements.
On applying for this job, you consent to b3 jobs ltd holding your details on file to be able to contact you about your job search, for full details of our GDPR policy, please refer to the b3 jobs website.
b3 jobs is a professional, friendly, and progressive food recruitment consultancy established in 2000 dedicated to the food manufacturing industry. We are a market leader for permanent jobs within food and drink manufacturing throughout the UK. All our consultants have considerable recruitment experience, so you can be confident they have your best interests at heart when finding the perfect job for you.
Alternate job titles
Customer Supply Manager | Customer Service Manager | Customer Order Manager | Food Manufacturing Jobs | Customer Support Manager