Customer Services Manager

Employer
b3 jobs
Location
East of England
Salary
£30,000 - £35,000
Closing date
3 Oct 2021

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Job Details

Customer Services Manager

Job ref: 62979 | £30,000 - £35,000 | Essex

The company

This role is working for an extremely successful, BRC AA Graded food manufacturer.

The business is dedicated to supplying high-quality products, and combined with exceptional service, enable their food manufacturing customers to innovate and increase productivity without compromising on quality.

The job

As Customer Services Manager, you will oversee a small and friendly customer services team of 4 Advisors, covering 3 company manufacturing sites, but based in Essex.

Key duties:

  • Dealing with escalated queries and complaints via phone and email.
  • Communicate daily with customers, the customer service team, and Sales Managers.
  • Recruiting and interviewing new employees as required.
  • Lead, coach and develop skills of team members.
  • Developing a streamlined procedure for all aspects in the department to deliver best customer service experience.

Your experience

This is a fast-paced role that requires excellent organisational ability.

You will possess solid administration and customer services experience, most ideally within a food manufacturing or similar FMCG business.

You will have a track record in managing a busy customer services team, have confident communication skills (both verbal and written) and be IT literate.

A knowledge of importing and related customs procedures would be an advantage.

More details

The Customer Services Manager job is based in Essex and is paying £30,000 - £35,000 according to your experience.

The working hours are Monday to Friday, 9 am – 5 pm.

How to apply

To be considered for the Customer Services Manager job, please click the Apply button.

After you have submitted your CV, we will aim to contact you in 1-2 business days on the assumption that your skills and experience match the job requirements.

On applying for this job, you consent to b3 jobs ltd holding your details on file to be able to contact you about your job search, for full details of our GDPR policy, please refer to the b3 jobs website.

b3 jobs is a professional, friendly, and progressive food recruitment consultancy established in 2000 dedicated to the food manufacturing industry. We are a market leader for permanent jobs within food and drink manufacturing throughout the UK. All our consultants have considerable recruitment experience, so you can be confident they have your best interests at heart when finding the perfect job for you.

Alternate job titles

Customer Supply Manager | Customer Service Manager | Customer Order Manager | Food Manufacturing Jobs | Customer Support Manager

Company

Since 2000, b3 jobs has been helping to further 1000s of people’s careers within the food manufacturing industry, throughout the whole of the UK. As one of the leading specialist food manufacturing recruitment agencies, b3 jobs cover all disciplines both permanent and interim and from graduates to MD’s,

Our core values are always:

  • to find the very best job for you - not us!
  • to give you friendly, ethical, honest and expert recruitment services
  • to advise and not pressurise, so that you can make the right decisions for you

We genuinely strive to provide you with what you want – a job that not only offers the salary you’re after, but also the career progression and job satisfaction that makes going to work all the more worthwhile. Enough trumpet blowing though – visit our website to read just some of our happy previous candidate testimonials - we are more than happy to let our reputation precede us!

For a full up to date list of our jobs, visit www.b3jobs.co.uk

Graduates 2020

If you are graduating soon and looking for your first job in food manufacturing, have a look at our Graduate Resource Hub on the b3 jobs website.

https://www.b3jobs.co.uk/graduates

Here you will find everything you need to get started on searching for a new position, from CV and cover letter writing tips, sample food industry job descriptions, informative and entertaining blog posts, useful links and even live graduate vacancies you can apply for.

Find Us
Telephone
01435 866000
Location
Heffle Buildings
33a High Street
Heathfield
TN21 8HU
United Kingdom

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