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Customer Service Representative | Droitwich Spa | e-Commerce

Employer
MorePeople
Location
Droitwich
Salary
Up to £22000 per annum
Closing date
21 Oct 2021

View more

Contract Type
Permanent
Function
Operations
Business Sector
Food Manufacturing

Job Details



Customer Service Representative | Droitwich Spa | e-Commerce

Salary - £22k + benefits

About Our Client
We are working with a very forward thinking e-Commerce business who have a very impressive track record and are leaders in their field. They have a significant volume of orders which they process through their own platform and pride themselves on their high Trust Pilot rating. This has been achieved through supportive and effective customer service and they are looking for someone to add to this team.

About the Job
You will be the voice of the company. The first person that customers hear when they call customer services. The business takes this responsibility very seriously and expect you to as well. Due to the significant number of orders they send out, the nature of the product they work with and the 3rd party logistics businesses they work with, there are inevitably a relatively small number of orders which don't arrive in the condition intended. In addition to taking orders, upselling and general enquiries, you will be responsible for managing these scenarios effectively and calmly.

The Ideal Candidate
Past experience is less important than attitude and personality. If you have a background in Customer Services and understand how CRM systems work, it would be a distinct advantage. However, it is more important to prove that you can work effectively under pressure and manage tricky situations in an appropriate way. You will be based in their new offices with a choice between early or later shift covering 8am to 8pm. You will also be working weekend cover on a rota, roughly 1 in 4 but this could change.

If this role sounds of interest and you want to have a discussion about it, then get in touch with Tor Newcomb on 01780 480530, or apply via the link below.

Company

MorePeople are a specialist recruitment business for the food, fresh produce, horticulture and agriculture industries. Founded in 2000 by two passionate foodies with vast experience in the industry, we’re a growing team comprising of a mixture of ex-industry professionals and professional recruiters passionate about the sector.

Offering a functional approach to recruitment, we have dedicated expert teams to assist in all roles across a business;

  • Commercial  
  • NPD
  • Operations
  • Technical
  • Growing
  • Agronomy
  • Engineering
  • Finance
  • HR, Admin & IT
  • Rural Surveyors, Land Agents & Estate Managers

The team are committed to offering the best recruitment service for all professional roles within the sectors in which we operate.

Find out more on our website at www.morepeople.co.uk or call us on 01780 480530.

 

Company info
Website
Telephone
01780 480530
Location
MorePeople
Cherryholt House
Cherryholt Road
Stamford
Lincolnshire
PE9 2EP
United Kingdom

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