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Customer Technical Manager

Jarvis Johnson
Up to £45k per annum
Closing date
20 Nov 2021

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Contract Type
Quality Assurance, Technical
Business Sector
Food Manufacturing
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Job Details

Our client, an innovative Food Manufacturer based in Hampshire, is looking for a Customer Technical Manager. The successful candidate will embrace the Company’s values of safety, quality, service and cost, and work as part of the team to guide and promote the highest food safety and quality standards with the customer.

Responsibilities for the role will include:

  • Being accountable for customer contact regarding complaints, visits, audits, product launches and KPI's
  • Managing customer complaint investigations including complaints reduction plan, reporting outcomes and actions to the customer in a timely manner
  • Creating and agreeing the technical improvement plan with the customer and managing projects with cross functional teams
  • Generating and presenting customer periodic and quarterly KPI reviews
  • Technical management of new product launches
  • Managing customer communication for incidents, recalls or withdrawals
  • Managing non routine micro incidents and preventative action plans
  • Completing product specifications, ensuring products adhere to the specified requirements
  • Review and gap analysis of customer codes of practice
  • Managing taste panel and benchmarking sessions
  • Providing technical support for the Factory Technical Manager and Head of Technical
  • Managing the food safety requirements of new ingredient suppliers

Essential / Desirable skills include:

  • Experience in Food Manufacturing, including customer interface
  • BRC standard, food legislation, customer codes of practice
  • Degree in food related discipline or equivalent experience
  • Ideally HACCP L3 and Food Hygiene Qualification
  • Highly motivated and flexible with working times
  • Good verbal and written communication
  • Competent Computer Skills
  • Excellent organisational skills
  • Able to work under pressure

The Company:

  • Well established, multi-site Food Manufacturer  
  • One of Europe's leading suppliers within their Category
  • Providing the freshest, tastiest, healthiest and most exciting products
  • Proud to supply customers throughout the UK, including Major Retailers, with own brand products and quality ingredients
  • Constantly striving to bring new ideas to the market and the business

The working hours for this role are Monday to Friday 8.30am – 5pm, with flexibility to meet the needs of the business and the salary is up to £45k per annum.

If you are a team player and problem solver with a friendly, outgoing personality then please apply AS SOON AS POSSIBLE quoting reference number JJ-P4526 with an updated CV, an indication of your current salary and your availability.


Jarvis Johnson is a Specialist Recruitment and Interim Management Agency, set up by Technical Managers and “Placing Technical First” for the Food Manufacturing Industry.

We have a total database of over 6,500 candidates within our specialist areas of Technical, Quality and NPD, built up over the last 20 years.  

We identify candidates with specialist experience, seeking referrals from influential candidates within the market, combined with advertising on Food Industry specific and generalist job boards as well as searching external databases and our very wide LinkedIn Network.

We truly believe in building strong relationships with both our candidates and clients and we go the extra mile to find candidates who really fit in terms of experience, skills and personality/ culture fit.

If you’re an Interim Manager who wants to be notified on upcoming assignments or you are looking for a new permanent role and want to be kept updated on new vacancies then please email an updated CV together with location and remuneration details to 

If you are representing a Food Company and want to find out more about our Recruitment / Interim Management  services then please email  for a copy of our Terms of Business or call 01302 366967 to speak to our ex-Technical Manager Managing Director, Lisa Johnson


Find Us
01302 366967
70-72 Nottingham Road
NG18 1BN
United Kingdom
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