Customer Service Specialist

Customer Service Specialist

Job ref: 63004 | Competitive salary | East Sussex

The company

This role is working for a company that was founded on a set of principles and a vision to provide high quality, well-researched products.

The business is privately owned and has ambitious investment plans to develop their product range, therefore scope for progression is available for the right candidate.

The job

The purpose of your role is to provide a high level of support to all customers. You will answer incoming calls, place orders, respond to customer enquiries, manage complaints through to resolution and provide product information to the customer base.

Key tasks:

• Place retail, practitioner, and trade orders through the Transactor management system.
• Place retail orders through the Shopify management system.
• Enter payment details, process payments, and follow up on payment issues.
• Update customer records and ensure the most up to date data is available.
• Describe pricing and special offers creating opportunities for up-selling.
• Manage daily, weekly, monthly KPI dashboards.
• Make trade customer sales calls when required.

Your experience

Strong customer service and administration skills are essential – this is a fast-paced role that requires excellent organisational ability.

You will have solid administration, order processing or customer service experience, most ideally within the food & beverage industry or similar business.

You will have a confident telephone manner, be IT literate and have a flexible work approach.

A driving licence is preferred due to location.

More details

The Customer Service Specialist job is based in East Sussex and is paying a competitive salary according to previous experience.

The package includes 25 days annual leave plus Bank Holidays, pension scheme, Employee Assistance Programme and discount on staff purchases

The working hours are Monday to Friday, 9 am to 5 pm with 45 minutes lunch.

The company are looking to fill this vacancy quickly, therefore if you would like to be considered then please apply ASAP.

How to apply

To be considered for the Customer Service Specialist job, please click the Apply button.

After you have submitted your CV, we will aim to contact you in 1-2 business days on the assumption that your skills and experience match the job requirements.

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b3 jobs is a professional, friendly, and progressive food recruitment consultancy established in 2000 dedicated to the food manufacturing industry. We are a market leader for permanent jobs within food and drink manufacturing throughout the UK. All our consultants have considerable recruitment experience, so you can be confident they have your best interests at heart when finding the perfect job for you.

Alternate job titles

Customer Service Administrator | Customer Service Coordinator | Sales Administrator | Office Administrator | Sales Order Administrator | Order Processing Jobs | East Sussex