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Customer Technical Manager- Agile Working

Employer
CPA Recruitment
Location
South East
Salary
£competitive + car allowance
Closing date
1 Dec 2021

View more

Contract Type
Permanent
Function
Quality Assurance, Technical
Business Sector
Food Manufacturing
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Job Details

Customer Technical Manager - Agile Working

£competitive + car allowance

South East

Clearly acknowledged as a market leader in their sector, our client is a highly successful business and brand – delivering a range of chilled, ambient and frozen quality ingredients and finished products to their customers within the food service sector. 

Role Purpose

Responsible for developing and maintaining the technical management of specific customer accounts. Working closely with internal business Managers to deliver excellence and enable continued growth.

Key Accountabilities

  • Work closely with the team to deliver the agreed growth agenda.
  • Develop robust working relationships with internal teams to ensure the customer technical agenda is maintained throughout all stages of product development
  • Develop the ongoing technical relationship with all relevant customer stakeholders.
  • Develop a detailed understanding of customer technical requirements to identify potential gaps and opportunities for collaboration, escalating internally to achieve an agreeable outcome.
  • Ensure all relevant customer requirements are communicated to category teams and other relevant internal stakeholders where appropriate
  • Support the tender process and new product development/introductions in providing accurate and timely product information as required
  • Keep abreast of activities within the Product Technology team to determine customer impact
  • Identify emerging issues that may require proactive customer communication
  • Work with the category technical managers and their suppliers to gather relevant technical assurance data as required for product approval and routine reviews
  • Prepare and deliver routine technical assurance review meetings
  • Complete customer documentation and specifications on bespoke systems
  • Ensure the timely resolution to customer technical issues, including complaint management

Person Profile:

  • Food Science/Technology degree or similar
  • Relevant industry experience, ideally in a technical management role
  • Broad spectrum of product knowledge including safety and risk criteria.
  • Knowledge of effective quality management & HACCP systems.
  • Knowledge of European and UK legislation.
  • Great communication skills with an ability to influence at all levels.
  • Customer management exposure/experience.

FMW40081

Company

International specialists in the provision of practical recruitment and resourcing solutions, across every sector of the food and drink industry, CPA Recruitment is a name synonymous with quality and service, as well as being a business that’s justifiably proud of its well earned reputation.

Offering a global capability, we’re able to draw on an unrivalled wealth of in-house expertise and are clearly acknowledged as one of the market leaders in our field.


Highly respected in the food & drink industry, we are dedicated to building partnerships in business, with both clients and candidates that bring, mutual benefits to all parties, on a long term basis.


With twenty year’s experience, we have grown a talented team of consultants, whose knowledge and experience and expertise of the food and drink recruitment market guarantees that success will be at your disposal to achieve your recruitment objective.


We are renowned for providing bespoke solutions, with in-built flexibility and have a long and successful history of handling both UK and overseas assignments, at all levels, on behalf of a loyal and growing client base – ranging from global blue-chip organisations to independent enterprises.

Find Us
Telephone
020 8203 1000
Location
Eclipse House
20 Sandown Road
WD24 7AE
GB
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