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Shift Operations Manager

Closing date
20 May 2022

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Contract Type
Operations, Production, Quality Assurance
Business Sector
Food Manufacturing
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Job Details

The job holder will have the following direct reports:

  • Performance Co-ordinator L5
  • Crewing Co-ordinator L5
  • On shift GO's
  • On shift MT's

The job holder will have the following matrix reports:


  • Quality Co-ordinator L5
  • Maintenance Engineer L5




  • To manage the on shift team, driving excellence in their work and continuously striving for improvements in working practices.
  • To recognise future demands on the shift team and drive readiness to meet these needs.
  • Incident and regulatory visit controller.
  • Responsible for the balanced scorecard delivery on shift.
  • Manage shift stakeholders ensuring timely and effective communication- e.g. to Senior Operations Manager on days.
  • Responsible for key people processes on shift e.g. talent reviews, disciplinaries, development for targeted individuals, roundtables, pay review & other communications.
  • Act as the point of contact for any non-executional, task based shift requirements.
  • Responsible for overall GEMBA across all areas of the shift.
  • Responsible for coordinating the 12 hourly QCDM escalation meeting on shift.
  • Deliver performance management processes for L5 coordinators, including PDR, ACE Career Conversations.
  • Provide absence cover for opposite shift operations managers.
  • Responsible for Safety on shift.




  • All line management activities up to and including dismissal.
  • Daily escalation decisions following SIC processes.
  • Experience in a manufacturing environment.
  • Strong management experience of leading large teams.
  • Ability to operate within a matrix environment (demonstrates POM behaviours).
  • Flexible, 'can do,' attitude to role and duties.
  • Results driven and understands the link between action & results.
  • Excellent communicator with individuals at all levels.
  • Ability to influence upwards and across in the organisation.
  • Good computer skills.
  • Ability to prioritise.


If you're ready to build a fantastic career with some of Britain's best-loved brands, bring your unique talents to our existing business and, together, there's no limit to how far we can go.

PepsiCo are currently the world leader in convenient snacks, foods and beverages. We employ over 5,000 people across many different locations in the UK. Many of our brands are firm favourites for the nation – Walkers Crisps is the UK’s favourite crisp brand, Tropicana is the UK’s number 1 juice brand and Quaker Oats is the UK’s favourite oats company

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