Technical Account Manager

Technical Account Manager

£40,000 - £60,000

(London)

Are you looking for a new role in Technical? My client is looking for a Technical Account Manager to join a family run, multi site business that has business with nearly every retailer.  

The Role:

Reporting to the Head of Technical

• Provide front line response to customer Technical queries, customer complaints and product rejections and any crisis situations.
• Lead meetings, visits, workshops and audits with customers.
• Drive year on year improvement on KPI targets
• Lead the site technical team, to ensure that all the Quality systems and procedures are maintained
• Managing the auditing process, including internal auditors, and be a key player in managing the relationship with retailers
• Train and develop your team, delegating accountabilities and ensuring the highest quality products leave the site

The Candidate:

The successful candidate will be able to demonstrate:

• Direct head office retail customer experience within technical with a short shelf life food supplier.
• Proven experience with commercial driven supply chains
• Face to Face customer contact within head office.

Next Steps:

If you would like to be considered for the role, please click ‘apply now’ or contact Louis at Silven Recruitment.