This job has expired

Senior Support Engineer, Food, Lincolnshire

Focus Management Consultants Ltd
£40000 - £42000 per annum + Benefits
Closing date
17 May 2022

View more

Contract Type
Other Job Function
Business Sector
Food Manufacturing
You need to sign in or create an account to save a job.

Job Details

I am excited to be partnered with the Largest Company you have Never heard of for this IT Infrastructure 3rd Line support position.

As an integral member of the team, you will be responsible for incoming client requests, triaging and attempting resolution on the majority of 3rd line support requests via phone, email, and remote tools all while providing an exceptional client experience.

Providing guidance / support to colleagues and collaborating internally and externally to resolve issues and problems, with a key focus on excellent customer service delivery - will also be key.

In this vital role you be accountable for ensuring that support services are optimised and maintained - escalating as necessary any occurrences of poor performance or service degradation and contributing to performance reporting and KPIs.

  • Monitoring and managing the IT Systems and dealing with each escalated open ticket
  • Helping with Designing, Development, and Spec of the IT Systems
  • Track data accurately surrounding the performance and downtime of systems
  • Best practice for escalating incidents and implementing a code of practice
  • Training and mentoring less qualified colleagues

About you

To be successful in this role, you will have to have a background working in High pressured and fast moving environments as well as having Hyper converged (Hyper-) background.
  • Routers
  • Firewalls
  • Switches
  • VLAN
  • VPN
  • Powershell
  • Microsoft Exchange O365
  • Azure, Group Policy
  • Active Directory
  • SQL

Avoid missing out by applying today.

REF. TWS45801


Since 1990, Focus Management has been changing the face of food and drink recruitment. 

During this time we have excelled to become the sector's leading recruitment consultancy in both UK and international markets.

If you're a candidate looking for food industry jobs, you've come to the right place. If you're a food or drink business looking for new talent, let's talk.

We have a wealth of experience working closely with a diverse range of food and drink manufacturers, food retailers, ingredients companies and food service businesses. In addition to placing candidates into Manufacturing, Technical, Engineering, Product Development, Sales, Marketing, HR, Supply Chain and Purchasing functions, we have built entire teams for some of the largest blue chip food companies in the world today.

You need to sign in or create an account to save a job.

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert

Similar jobs