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Customer Service Specialist

b3 jobs
East Susex
Competitive salary
Closing date
20 Jun 2022

View more

Contract Type
Sales & Marketing, Supply Chain
Business Sector
Food Manufacturing
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Job Details

Customer Service Specialist

Competitive salary
East Sussex
Job ref: 8124

The company

This role is working for a company that was founded on a set of principles and a vision to provide high quality, well-researched products.

The business is privately owned and has ambitious investment plans to develop their product range, therefore scope for progression is available for the right candidate.

About the Customer Service Specialist job

The purpose of your role will be to answer incoming sales and business calls, place orders, respond to customer enquiries, manage complaints through to resolution and provide product information to the customer base.

Key tasks:

  • Place retail and trade orders through the Transactor management system.
  • Enter payment details, process payments, and follow up on payment issues.
  • Manage current orders and back-order processes as appropriate.
  • Manage tracking of parcels through Royal Mail/FedEx or Codestorm.
  • Describe pricing and special offers creating opportunities for up-selling.
  • Manage customer service complaints, document details of errors and resolve accordingly.
  • Manage daily, weekly, monthly KPI dashboard.
  • Make trade customer sales calls when required.

Skills & experience required for the Customer Service Specialist job

Strong customer service and administration skills are essential – this is a fast-paced role that requires excellent organisational ability.

You will have solid administration, order processing or customer service experience, most ideally within the food & beverage industry, pharmaceutical or similar FMCG business.

You will have a confident telephone manner, be IT literate and have a flexible work approach.

A driving licence is preferred due to location.

More details

The Customer Service Specialist job is based in East Sussex and is paying a competitive salary according to your experience.

The package includes 25 days annual leave plus Bank Holidays, pension scheme, Employee Assistance Programme and discount on staff purchases.

The working hours are Monday to Friday, 9 am to 5 pm.

The company will also consider a hybrid working pattern after the successful completion of your probation period and training has been completed.

How to apply

To be considered for the Customer Service Specialist job, please click the Apply button.

After you have submitted your CV, we will aim to contact you in 1-2 business days on the assumption that your skills and experience match the job requirements.

On applying for this job, you consent to b3 jobs ltd holding your details on file to contact you about your job search. For full details of our GDPR policy, please refer to the b3 jobs website.

Alternate job titles

Customer Service Administrator | Customer Service Coordinator | Sales Administrator | Office Administrator | Sales Order Administrator | Order Processing Jobs | East Sussex


Since 2000, b3 jobs has been helping to further 1000s of people’s careers within the food manufacturing industry, throughout the whole of the UK. As one of the leading specialist food manufacturing recruitment agencies, b3 jobs cover all disciplines both permanent and interim and from graduates to MD’s,

Our core values are always:

  • to find the very best job for you - not us!
  • to give you friendly, ethical, honest and expert recruitment services
  • to advise and not pressurise, so that you can make the right decisions for you

We genuinely strive to provide you with what you want – a job that not only offers the salary you’re after, but also the career progression and job satisfaction that makes going to work all the more worthwhile. Enough trumpet blowing though – visit our website to read just some of our happy previous candidate testimonials - we are more than happy to let our reputation precede us!

For a full up to date list of our jobs, visit

Food Industry Graduates

If you are graduating soon and looking for your first job in food manufacturing, have a look at our Graduate Resource Hub on the b3 jobs website.

Here you will find everything you need to get started on searching for a new position, from CV and cover letter writing tips, sample food industry job descriptions, informative and entertaining blog posts, useful links and even live graduate vacancies you can apply for.

Find Us
01435 866000
Heffle Buildings
33a High Street
East Sussex
TN21 8HU
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