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Customer Service & Marketing Assistant

b3 jobs
East Susex
Competitive salary
Closing date
20 Jun 2022

View more

Contract Type
Sales & Marketing
Business Sector
Food Manufacturing
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Job Details

Customer Service & Marketing Assistant

Competitive salary
East Sussex
Job ref: 8128

The company

This role is working for a company that was founded on a set of principles and a vision to provide high quality, well-researched products.

The business is privately owned and has ambitious investment plans to develop their product range, therefore scope for progression is available for the right candidate.

About the Customer Service & Marketing Assistant job

The purpose of your role will be to answer incoming calls sales and business calls, place orders, respond to customer inquiries, and provide support to the marketing team.

Your role will be split approximately 30% customer service and 60% marketing support.

Customer Service Tasks:

  • Answer incoming calls and place orders for the end customer (consumers), retail trade and practitioners through the Transactor management system
  • Enter payment details, process payments, and follow up on payment issues.
  • Update customer records and ensure the most up to date data is available.
  • Describe pricing and special offers creating opportunities for up-selling.
  • Manage customer service complaints, document details of errors and resolve accordingly.

Marketing tasks:

  • Create monthly POs for external suppliers.
  • Liaise on delivery schedules with external suppliers and update the internal team.
  • Ensure colleagues have the correct pricing information for translated literature.
  • Ensure InDesign monthly design files are shared with colleagues and the PR agency.
  • Assist with marketing packages to be sent out to key influencers and press.

Skills & experience required for the Customer Service & Marketing Assistant job

  • Experience working in an administration role with customer interaction or similar role.
  • Excellent IT skills with knowledge of Microsoft Office including Word, Excel, Outlook etc.
  • Experience in or an interest in marketing.
  • Excellent organisation and time management skills.
  • Driving licence preferred due to company location.

More details

The Customer Service & Marketing Assistant job is based in East Sussex and is paying a competitive salary according to your experience.

The package includes 25 days annual leave plus Bank Holidays, pension scheme, Employee Assistance Programme and discount on staff purchases.

The working hours are Monday to Friday, 9 am to 5 pm.

How to apply

To be considered for the Customer Service & Marketing Assistant job, please click the Apply button.

After you have submitted your CV, we will aim to contact you in 1-2 business days on the assumption that your skills and experience match the job requirements.

On applying for this job, you consent to b3 jobs ltd holding your details on file to contact you about your job search. For full details of our GDPR policy, please refer to the b3 jobs website.


Since 2000, b3 jobs has been helping to further 1000s of people’s careers within the food manufacturing industry, throughout the whole of the UK. As one of the leading specialist food manufacturing recruitment agencies, b3 jobs cover all disciplines both permanent and interim and from graduates to MD’s,

Our core values are always:

  • to find the very best job for you - not us!
  • to give you friendly, ethical, honest and expert recruitment services
  • to advise and not pressurise, so that you can make the right decisions for you

We genuinely strive to provide you with what you want – a job that not only offers the salary you’re after, but also the career progression and job satisfaction that makes going to work all the more worthwhile. Enough trumpet blowing though – visit our website to read just some of our happy previous candidate testimonials - we are more than happy to let our reputation precede us!

For a full up to date list of our jobs, visit

Food Industry Graduates

If you are graduating soon and looking for your first job in food manufacturing, have a look at our Graduate Resource Hub on the b3 jobs website.

Here you will find everything you need to get started on searching for a new position, from CV and cover letter writing tips, sample food industry job descriptions, informative and entertaining blog posts, useful links and even live graduate vacancies you can apply for.

Find Us
01435 866000
Heffle Buildings
33a High Street
East Sussex
TN21 8HU
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