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Customer Care Technologist

CPA Recruitment
Closing date
24 Jun 2022

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Contract Type
Quality Assurance, Sales & Marketing, Technical
Business Sector
Food Manufacturing
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Job Details

Customer Care Technologist
£competitive             Hybrid working – Ashford, Kent

Clearly acknowledged as a market leader in their sector, our client is a highly successful business and brand – delivering a range of chilled, ambient and frozen quality ingredients and finished products to their customers within the food service sector.  

Key Accountabilities
-    Monitoring of serious complaint notifications and direct customer contact to provide the best customer care and positive resolutions.
-    Liaise with suppliers to ensure that all serious incidents which have been reported by customers are thoroughly investigated enabling the provision of a meaningful customer response to provide reassurance. 
-    Monitor emerging trends, provide early escalation to the technical team and suppliers and, meet new timescales from receipt of notification to closure. 

Person Profile
-    A great role for someone who has experience of resolving serious complaints & providing an outstanding customer experience.
-    Knowledge of foodservice
-    Thrive is a fast paced environment
-    Able to travel to Ashford, Kent when required

To apply, please send your CV in a Word document, quote reference FMW40483, with your current salary details, work permit status and notice period.


International specialists in the provision of practical recruitment and resourcing solutions, across every sector of the food and drink industry, CPA Recruitment is a name synonymous with quality and service, as well as being a business that’s justifiably proud of its well earned reputation.

Offering a global capability, we’re able to draw on an unrivalled wealth of in-house expertise and are clearly acknowledged as one of the market leaders in our field.

Highly respected in the food & drink industry, we are dedicated to building partnerships in business, with both clients and candidates that bring, mutual benefits to all parties, on a long term basis.

With twenty year’s experience, we have grown a talented team of consultants, whose knowledge and experience and expertise of the food and drink recruitment market guarantees that success will be at your disposal to achieve your recruitment objective.

We are renowned for providing bespoke solutions, with in-built flexibility and have a long and successful history of handling both UK and overseas assignments, at all levels, on behalf of a loyal and growing client base – ranging from global blue-chip organisations to independent enterprises.

Find Us
020 8203 1000
Eclipse House
20 Sandown Road
WD24 7AE
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