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Head of Operations (GM)

Grasmere Gingerbread Limited
Grasmere, Ambleside
Closing date
30 Jun 2022

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Contract Type
Operations, Production
Business Sector
Food Manufacturing
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Job Details

Head of Operations (GM)
Background: A fourth generation family business is looking to strengthen their team with a new senior role which will increase the overall activity, business profile, sales, and staffing levels. This is a key role for the future development of Grasmere Gingerbread, and work alongside the owners and directors of this unique business.

Main purpose of the job: The complete operational management of the business which encompasses every aspect of the business; facility, staff and customer management, production and smooth running of a very busy shop (also seen as a major tourist attraction), E-Commerce mail order department, marketing and sales administration and external promotion.

Days of work: 5 days a week (one of which will be a weekend day)        
Hours of work: Minimum core hours 8am – 5.45pm (1 hour for lunch) No more than 48 hours a week, shorter hours in winter

Relationships –

Immediately responsible to: The Directors
Responsible for: All Staff
Liaison with: Directors, staff, customers and suppliers

Key tasks/job responsibilities: The role is a mix of both management and ‘hands on’ needs and includes the following management of day-to-day activities:

·    Staff management
·    Overseeing production
·    Procurement and stock control
·    ALL Health and safety, and other legal requirements/obligations
·    Quality control both product(s) and services
·    Distribution (corporate and service)
·    Property Management
·    Budget control with assistance from the Directors
·    Reporting to Directors; updates and operational
·    Managing key communication to all the team 

In addition: Assist the Finance and HR function with recruitment, training, staff reviews, working/holiday rotas and overall staff welfare.

Other: To continually improve systems and processes for the future and long term sustainability of the business. 

To Note: Demands of the business; Grasmere Gingerbread® is primarily tourism dependent and the busiest trading times are during ALL school holidays, regardless of region, throughout the year. Therefore, applicants must be aware that holidays will only be granted outside of these periods.  

Core skills required:
·    Effective communication skills at all levels, both written and verbally
·    Strong leadership skills with the ability to delegate and prioritise
·    Be able to lead, support and motive the team assuring accountability
·    Excellent interpersonal skills to manage staff, external suppliers, associates and customers
·    External/customer appreciation experience
·    Have an eye for detail and accuracy (Paramount)
·    Full understanding of running a busy operational and/or production environment


Victorian cook Sarah Nelson invented Grasmere Gingerbread® in 1854 in the English Lake District village from where it gets its name.

A unique, spicy-sweet cross between a biscuit and cake, its reputation quickly spread and it is now enjoyed by food lovers all over the world.

Today, the business is run by third-generation owners Joanne and Andrew Hunter and every day visitors to the shop are greeted by the wonderful aroma of freshly baked Grasmere Gingerbread® hanging in the air.

The Grasmere Gingerbread Shop also sells its own award-winning rum butter and a variety of ginger-themed foodstuffs, as well as toffee, fudges, chocolates, conserves, Cartmel Village Store Sticky Toffee Sauce, Kendal Mint Cake, conserves, ginger beer, ginger themed gifts, and much, much more.

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