Senior Customer Technical Manager

Jarvis Johnson
West Sussex
Competitive Salary
Closing date
8 Jul 2022

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Contract Type
Quality Assurance, Technical
Business Sector
Food Manufacturing
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Job Details

Our client, an innovative Food Manufacturer based in West Sussex, is looking for a Senior Customer Technical Manager. The successful candidate will provide technical support and expert guidance to assigned customers. Key responsibilities will include day to day management and point of contact for the customer technical representatives, including analysing technical or product related queries from customers and colleagues, coordinating customer projects, monitoring trends and using these to drive product quality performance improvements. 

Reporting to the Head of Technical, key responsibilities are as follows:
•    Full Technical Lead and responsibility for the assigned customers to ensure all customer requirements, due diligence, technical NPD support as required, finished product quality, legality and food safety are always met. Supporting and guiding the Factory Technical Manager through the customer audit process
•    Working with the site management team and main technical team to identify, develop and implement technical and operational improvements to products, practices, standards and equipment
•    Providing data analysis and category management. Constructing and delivering KPI reports and analysis, customer quality improvement plans and undertaking the management of results and trends to instigate required investigations to support the resolution of out of spec results
•    Managing customer technical visits to sites as necessary. Actioning any visit or audit non-conformances within the appropriate timescales, communicating with relevant departments
•    Assisting in the delivery of safe and legal products to our customers by providing updates, as required to the site teams on changes in customer COP’s or standards 
•    Contributing to the category sourcing/ procurement plans to meet the needs of the site or customer requirements
•    Participating as a member of project teams providing advice and technical input to ensure decisions reflect the requirements of the assigned customers’ codes of practice and standards
•    Leading, motivating and inspiring direct reports in line with Company Values to achieve personal development and continuous improvement

Essential / Desirable skills include:
•    Food Industry experience in a customer-focussed Quality or Technical role with the Major UK Retailers 
•    Knowledge of retailer codes of practice, requirements & systems
•    Proficient in the use of MS Office applications, emails and the internet 
•    Commercial awareness 
•    Strong interpersonal and relationship building ability 
•    Ideally educated to Degree level in a food related discipline 
•    Food manufacturing, BRC, HACCP, specification platforms, microbiology analysis
•    Ideally Food Safety Level 3, HACCP Level 3 and Internal Auditor trained
•    Driving licence

The Company:
•    Well established, multi-site Food Manufacturer  
•    One of Europe's leading suppliers within their Category
•    Providing the freshest, tastiest, healthiest and most exciting products 
•    Proud to supply customers throughout the UK, including Major Retailers, with own brand products and quality ingredients 
•    Constantly striving to bring new ideas to the market and the business

This role offers a competitive salary plus benefits and working hours are Monday to Friday, 40 hours per week between 7am and 5pm, with phone cover on a rota basis  at weekends. 

If you are a team player and problem solver with a friendly, outgoing personality then please apply AS SOON AS POSSIBLE quoting reference number JJ-P4653 with an updated CV, an indication of your current salary and your availability. 





Jarvis Johnson is a Specialist Recruitment and Interim Management Agency, set up by Technical Managers and “Placing Technical First” for the Food Manufacturing Industry.

We have a total database of over 6,500 candidates within our specialist areas of Technical, Quality and NPD, built up over the last 20 years.  

We identify candidates with specialist experience, seeking referrals from influential candidates within the market, combined with advertising on Food Industry specific and generalist job boards as well as searching external databases and our very wide LinkedIn Network.

We truly believe in building strong relationships with both our candidates and clients and we go the extra mile to find candidates who really fit in terms of experience, skills and personality/ culture fit.

If you’re an Interim Manager who wants to be notified on upcoming assignments or you are looking for a new permanent role and want to be kept updated on new vacancies then please email an updated CV together with location and remuneration details to 

If you are representing a Food Company and want to find out more about our Recruitment / Interim Management  services then please email  for a copy of our Terms of Business or call 01302 366967 to speak to our ex-Technical Manager Managing Director, Lisa Johnson


Find Us
01302 366967
70-72 Nottingham Road
NG18 1BN
United Kingdom

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