This job has expired

Head of Customer Service- Food manufacturing

Blue Spark
North London
Closing date
22 Jul 2022

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Contract Type
Sales & Marketing
Business Sector
Food Manufacturing
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Job Details

The Company

This established food manufacturing business supply an array of premium customers with branded and bespoke products. They are expanding at pace and in order to keep up with their growth plans they need an amazing Customer Service Manager to join their team.

The Role

You will be running the Customer Service Department within this food production site.
You will be responsible for looking after the Company’s key customers, being their key point of contact for orders and addressing any delays, shortages, breakages, returns and complaints.

You will  manage and develop the team, and ensure that they are meeting set SLA’s as well as setting their individual KPI’s.

Your team's responsibility will include:
·    Orders are correctly logged and processed
·    Databases are updated
·    Co-ordinate with internal and external contacts to ensure smooth transactions 
·    Orders are fulfilled to the customer’s satisfaction.

Additional accountabilities will include working closely with the finance department, producing daily reports and be responsible for the credit and complaint log analysis.

The Person

We’re looking for a really personable and engaging individual who has a real passion for food and previous experience within a complex chilled food manufacturing environment is essential.
You will need to have a natural flair for developing relationships, solving problems and instilling confidence in those around you. As well as having stunning customer service skills where you go the extra mile, you will need to know how to manage customer accounts and understand the intricacies of the sales process. It is essential that you have strong communication skills as you’ll be liaising with important customers on a frequent basis.

Being a self-starter with a positive and pro-active approach is a must in order to thrive in an entrepreneurial environment. Your superb organisational / planning skills with be second to none along with an impressive eye for detail and an analytical approach.

If you think you have the right experience for this position then we'd like to hear from you. Apply now or call on 0345 2600 737 to find out more!

Although we do our utmost to respond to all applicants, there are times when this is just not possible due to sheer volume so if you have not heard from us within 5 working days then we are sorry to say your application for this role has not been successful.

Also, please note that we are only able to accept and respond to applications from candidates with eligibility to work in the UK and those who hold valid work visas.


Blue Spark is a boutique recruitment consultancy for the Food and Drinks industry, satisfying a growing appetite for intelligent and ethical recruitment.

Working entirely free of commission, we source high calibre candidates for some of the most exciting organisations in the field.

Our friendly and creative consultants seek the perfect match with every appointment – be it graduate or director level, permanent or interim.

Established by Food professionals in 2006, our vast experience and intuitive grasp of market trends has earned us the superb reputation we enjoy today.

With a particular commitment to openness and innovation, Blue Spark offers a truly comprehensive range of recruitment solutions across all sectors of the Food and Drinks industry.

These include:

• Search and Selection

• Advertised Search

• Executive Search

• Database Search

• Proactive Candidate Generation

So whether you're seeking that dream job in Food and Drink, or the perfect people for your growing business, Blue Spark can deliver.

Find Us
0345 2600 737
34 - 36 The Broadway
Haywards Heath
West Sussex
RH16 3AL
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