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Operations Manager

Flavourtown Bakery
NW10 7PR, London (Greater)
£45,000 - £50,000 plus KPI bonus
Closing date
25 Jun 2024

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Contract Type
Business Sector
Food Manufacturing

Job Details


This is a rare opportunity to join a forward-thinking company that leads the market in innovation and quality—grow with us and help us grow.

We are searching for an Operations Manager who will help keep the operations side of the business running smoothly to develop a long-standing business and operations structure. This is an exciting opportunity to be involved with the Senior Leadership Team and be able to make business-critical decisions.

Flavourtown is London's leading cake and cupcake bakery with a hard-earned reputation for world-class cake that tastes even better than it looks. We've been creating Freshly Baked Happiness since 2013, and our business is growing. We've never compromised on our core values of using amazing ingredients to create a best-in-class product, and we've gone from a one-man operation to having over thirty staff across our venues, BUT our attention to detail and deliciousness still drives everything we do.

The Role:

Day-to-day management of the operational side of the business, including our customer service office, logistics, nationwide delivery and our two shops.

The role will develop and evolve as the business grows and will, therefore, continually change, so a willingness to adapt and embrace change on an almost daily basis is required. You will also need the ability, leadership skills and emotional intelligence to lead your team through operational changes and developments.

We are looking for an outstanding operations manager with first-class people skills, a razor-sharp eye for planning and strategy, and a proven track record of controlling costs, delivery, and growth, as well as ideas for adding new and exciting revenue streams. 

Reports – Directly to and works in partnership with the owners. 


Overseeing operations at our NW London CPU - Our online store hand-delivers across London seven days a week, and all of our products are hand-crafted from scratch by our small team of bakers and cake decorators led by Matilde, our production manager. 

As the Operations Manager, you will play a crucial role in overseeing the day-to-day operations of our two stores in London. Your primary focus will be streamlining processes, enhancing customer satisfaction, and driving business performance.

Managing operations across our two storefront operations includes working collaboratively with store managers to drive revenue and standards and implementing best practices across all business aspects, from merchandising to planning launches for new product lines.

In charge of Health and Safety across the business from training to implementation.

You would also be responsible for the day-to-day running of all Flavourtown Bakery operations, including budgets, growth planning, production planning, HR, strategy, and recruitment.

Working in partnership with the owners to drive product revenue and a cohesive, fun Flavourtown-centric message across all social platforms. 

Ensuring the smooth running of all operations, including the Office team, Transport, and, as mentioned above, our stores.

About you:

A systems-oriented leader capable of implementing and delivering streamlined operational procedures. 

You are laser-focused on numbers and have in-depth experience setting budgets and targets and focusing teams.

Ideally, you will have extensive experience in an artisanal luxury food business and be capable of directing everything from supply chain to customer experience. 

Experience with the Shopify platform and integrations is preferred – leveraging this experience to push sales and smash targets.

You will have strong opinions and probably feel stifled in your current role. You want more scope to implement changes and to use your ideas and expertise. 

You have a playful, fun-oriented personality and embrace the Flavourtown brand! We are the fun, slightly naughty kid at the back of the class, and we enjoy pushing people's buttons with fun desserts and ideas. 

Salary £45,000 - £50,000 PA. Sales and KPI-driven bonuses are up to 10% of salary. 29 days holiday 


Company info
Area 200, Dephna House, 1-3 Britannia Way
Greater London
United Kingdom

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