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IT Support Engineer

b3 jobs
Braintree, Essex
£25,000 - £27,000
Closing date
30 Jun 2024

View more

Contract Type
Facilities, Graduate, Other Job Function
Business Sector
Food Manufacturing

Job Details

IT Support Engineer

£25,000 - £27,000
Food Manufacturing
Job ref: 8688

The company

We are seeking a talented individual to join an innovative food manufacturer who can provide a rewarding working environment.

This business has experienced tremendous success and is proud of its reputation for providing exceptional customer service and superior quality products.

About the IT Support Engineer job

The purpose of your role will be to provide 1st line technical support to telephone requests, email requests and on-site requests from users.

Key tasks

  • Advanced troubleshooting and escalations, working with senior staff on issues passed from first line support.
  • On site installation support, working with senior IT staff on new installations and break fix to onsite equipment including networking, servers and cloud platforms.
  • Incident Management, working with senior IT staff on critical incidents and outages.
  • User training.
  • Troubleshooting hardware and software issues and escalating or remediating as required.
  • Liaising with the external IT partner for escalations and new system rollouts.

About You

  • You should have 1 – 2 years’ experience working in IT in a first line role with the desire to move ahead.
  • Willingness to be flexible and adaptable in all situations.
  • Amazing communication skills, both internally and in a customer service situation.
  • Thirst for knowledge and learning.

More details

The IT Support Engineer job is based in Braintree and is paying £25,000 to £27,000 according to your experience.

The package includes full training and support from a friendly team as well as industry recognized qualifications.  

You must have a driving licence and own a car since occasional travel to other sites is required.

The working hours are 8.30am - 5.00pm, Monday to Friday.

Alternate job titles

IT Support Technician | IT Support | IT Service Desk | IT Engineer | IT Technician  


Since 2000, b3 jobs has been helping to further 1000s of people’s careers within the food manufacturing industry, throughout the whole of the UK. As one of the leading specialist food manufacturing recruitment agencies, b3 jobs cover all disciplines both permanent and interim and from graduates to MD’s,

Our core values are always:

  • to find the very best job for you - not us!
  • to give you friendly, ethical, honest and expert recruitment services
  • to advise and not pressurise, so that you can make the right decisions for you

We genuinely strive to provide you with what you want – a job that not only offers the salary you’re after, but also the career progression and job satisfaction that makes going to work all the more worthwhile. Enough trumpet blowing though – visit our website to read just some of our happy previous candidate testimonials - we are more than happy to let our reputation precede us!

For a full up to date list of our jobs, visit

Food Industry Graduates

If you are graduating soon and looking for your first job in food manufacturing, have a look at our Graduate Resource Hub on the b3 jobs website.

Here you will find everything you need to get started on searching for a new position, from CV and cover letter writing tips, sample food industry job descriptions, informative and entertaining blog posts, useful links and even live graduate vacancies you can apply for.

Company info
01435 866000
Heffle Buildings
33a High Street
East Sussex
TN21 8HU

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