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Customer Services Advisor

b3 jobs
Colchester, Essex
£24,000 - £25,000
Closing date
5 Aug 2024

View more

Contract Type
Other Job Function
Business Sector
Food Manufacturing

Job Details

Customer Services Advisor

£24,000 - £25,000

Colchester, Essex
‎Food Manufacturing
‎Job ref: 8690

This role is working for a successful BRC AA Graded food manufacturer.

The company produces high-quality food products and exceptional service - enabling their food manufacturing customers to innovate and increase productivity without compromising on quality.

About the Customer Services Advisor job

As Customer Services Advisor, you will be part of a small and friendly customer services team.

You will assist with customer orders, queries and complaints by both phone and email and communicate with the Sales Managers to deliver a great customer service experience. This is a hybrid role offering one day from home post probation period.

Key tasks

Process new orders and amendments for customers. Advise customers of stock, lead times and delivery dates. Maintain customer databases with names, addresses and delivery requirements. Update trade agreement prices with the assistance of the Sales Managers. Keep stock records updated to provide accurate records. Liaise with local transport companies to book collections/deliveries. Liaise with the Transport Manager and the warehouse team regarding the dispatch of orders.

About You

Good administration and customer services experience, most ideally within a food manufacturing or similar FMCG business This is a fast-paced role that requires excellent organisation skills. Confident communication skills (both verbal and written) to establish productive relationships with colleagues, customers, and suppliers. IT literate including Microsoft Office software including Word, Excel, Outlook etc.

More details

The Customer Services Advisor job is based in Colchester and is paying between £24,000 - £25,000 according to your experience. This is a hybrid role offering one day from home post probation period.

The working hours are Monday to Friday, 9:00am – 5:00pm with 1 hour for lunch.

Alternate job titles

Customer Order Processor | Customer Order Assistant | Despatch Assistant | Dispatch Assistant | Customer Administrator | Customer Communications Advisor



Since 2000, b3 jobs has been helping to further 1000s of people’s careers within the food manufacturing industry, throughout the whole of the UK. As one of the leading specialist food manufacturing recruitment agencies, b3 jobs cover all disciplines both permanent and interim and from graduates to MD’s,

Our core values are always:

  • to find the very best job for you - not us!
  • to give you friendly, ethical, honest and expert recruitment services
  • to advise and not pressurise, so that you can make the right decisions for you

We genuinely strive to provide you with what you want – a job that not only offers the salary you’re after, but also the career progression and job satisfaction that makes going to work all the more worthwhile. Enough trumpet blowing though – visit our website to read just some of our happy previous candidate testimonials - we are more than happy to let our reputation precede us!

For a full up to date list of our jobs, visit

Food Industry Graduates

If you are graduating soon and looking for your first job in food manufacturing, have a look at our Graduate Resource Hub on the b3 jobs website.

Here you will find everything you need to get started on searching for a new position, from CV and cover letter writing tips, sample food industry job descriptions, informative and entertaining blog posts, useful links and even live graduate vacancies you can apply for.

Company info
01435 866000
Heffle Buildings
33a High Street
East Sussex
TN21 8HU

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